Contact Us

Customer Service

We're available 24 hours a day, 7 days a week.

• By Phone: 1.800.565.7292

• By e-mail:  infopa@amwater.com

Please call this number for questions or comments about billing/collections, service-related questions, water quality, move-in/move-out notification, changes to your account, My H20 Online, water usage and all related matters. Our representatives are available 24/7 to assist you.

For feedback related to our website, please fill out our Customer Service Feedback Form.

Main Office

Pennsylvania American Water
800 W Hersheypark Drive
Hershey, PA 17033

External Affairs, Eastern Pennsylvania

Terry Maenza
Communications & External Affairs Director
Pennsylvania American Water
4 Wellington Blvd
Wyomissing, PA 19610
Phone: 610.670.7789, ext 123
Fax: 610.741.0090
Terry.Maenza@amwater.com

Susan Turcmanovich
External Affairs Manager
Pennsylvania American Water
100 N Pennsylvania Avenue
Wilkes.Barre, PA 18701
Phone: 570.830.6520
Fax: 570.830.6511
Susan.Turcmanovich@amwater.com

External Affairs, Western Pennsylvania

Gary Lobaugh
External Affairs Manager
Pennsylvania American Water
300 Galley Road
McMurray, PA 15317
Phone: 724.873.3674
Fax: 724.746.9290
Gary.Lobaugh@amwater.com

Josephine Posti, APR
Pennsylvania American Water
External Affairs Specialist
300 Galley Road
McMurray, PA 15317
Office: 724.743.3103
Mobile: 412.667.1479
josephine.posti@amwater.com

Government Relations

Sue Yenchko
Director, Governmental Affairs
Pennsylvania American Water
800 W Hersheypark Drive
Hershey, PA 17033
Phone: 717.520.4604
Fax: 717.520.4635
sue.yenchko@amwatercom

Business Development

Charles W Johnston
Manager, Business Development
Pennsylvania American Water
800 W Hersheypark Drive
Hershey, PA 17033
Phone: 717.531.3219
Fax: 717.531.3235
charles.johnston@amwater.com

Procurement

Brian M Gray - Strategic Buyer
Pennsylvania American Water - Supply Chain
800 W. Hersheypark Drive
Hershey, PA 17033
Office : 717-531-3215
Fax : 717-531-3235
brian.gray@amwater.com

Human Resources

Susan L Caruso, SPHR
Manager, Human Resources
Pennsylvania American Water
300 Galley Road
McMurray, PA 15317
Phone: 724.873.3688
Fax: 724.743.3121

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

Arizona American Water  California American Water  Hawaii American Water  Illinois American Water  Indiana American Water  Iowa American Water  Kentucky American Water  Long Island American Water  Maryland American Water  Michigan American Water  Missouri American Water  New Jersey American Water  New Mexico American Water  Ohio American Water  Pennsylvania American Water  Tennessee American Water  Texas American Water  Virginia American Water  West Virginia American Water 

Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043
856.346.8200

American Water Business Development
Bill Patterson
Senior Vice President
Corporate & Business Development
1025 Laurel Oak Road
Voorhees, NJ 08043
856.346.8200

Applied Water Management
Gary Lohse
Senior Managing Engineer
Applied Water Management (AWM)
Office: 908.431.7014
Cell: 908.285.5294

Investor Relations
Please click here to contact our Investor Relations department or call 1.856.566.4005.