American Water
American Water  
HomeContact UsPress RoomInvestor RelationsCorporate ResponsibilityCareersLearning Center

Customer Communications

Keeping customers informed is one of our main priorities. We communicate regularly in a variety of ways that help us provide high-quality customer service, as well as high-quality water service. Our Customer Communications are designed to inform and educate our customers on topics like wise water use, leak detection, our involvement in our communities and our investment in infrastructure. 

Here you'll find some of our most recent Customer Communications to view and download.

H2O Videos

We have created a series of short, educational videos in-house on a variety of topics from water conservation to leak detection to hydrant flushing. 

State Brochure

New Customer Booklet

For more information about Pennsylvania American Water, including the services we provide, our payment options and how to read your bill, view our Welcome to Pennsylvania American Water brochure for new customers.

Bill Inserts

From time to time, we receive requests for electronic copies of our bill inserts. Please feel free to print these out and use them as handouts.

    • Value of Water: At about a penny a gallon, tap water is an exceptional value. Read more about it.
    • Theft of Service: Help avoid theft of service. It's against the law.
    • Conservation: Save water.Save money. Tips on ways to use water wisely.
    • H2O Help to Others: Learn about our low income assistance program.
    • Keeping Your Water Meter Clear: Water meters clear of debris help us provide better service and more accurate readings.
    • Flushing: Learn why our flushing program is an important part of our system maintenance program.
    • Winter Tips: Preventing frozen pipes and meters.
    • Payment Made Easy: An explanation of our payment options.
    • Contact Us: A reminder to let us know if you change for contact information.
    • Speakers Bureau: Need a speaker for your school or community group, we may be able to assist.
    • Pharmaceuticals:Tips on how to properly dispose of unused medications.
    • Twitter/Facebook: Follow us on Facebook and Twitter for the latest updates from Pennsylvania American Water.
    • We Take Water Quality Seriously:Quality water has been part of our proud tradition for more than a century. From the earliest days, we used innovative water treatment technology, because it was the right thing to do for our customers and our communities. Over time, we have continued to invest in our systems to incorporate more efficient and more effective ways to treat and deliver quality water service.
    • Preventing Sewer Overflows: Tips on ways residents and business owners can assist with preventing sewer overflows.
    • What you pay for a gallon of water: See if you know the answer.

 

 

Keeping customers informed is one of our main priorities. We communicate regularly in a variety of ways that help us provide high-quality customer service, as well as high-quality water service. Our Customer Communications are designed to inform and educate our customers on topics like wise water use, leak detection, our involvement in our communities and our investment in infrastructure. 

Here you'll find our most recent Customer Communications to view and download.

Don't forget to visit our video site!

Brochures:

American Water's Customer Communications Awards 
American Water works hard to create, communicate, deliver and exchange offerings that have value and educate customers, partners, government officials and society at large.

Therefore, we are delighted when our work, commitment and vision are recognized in professional communications awards.

2009 ReBrand 100 Global Awards
ReBrand 100 distinguishes itself from other brand competitors by basing its selections on the achievement of effective, measurable results of entrants' rebranding efforts. Winners must demonstrate that they applied deliberate and strategic planning in evolving, extending or transforming their brands.

American Water's brand was awarded the 2009 Notable ReBrand 100 Global Award. 

30th Annual Telly Awards
The Telly Awards honor the very best local, regional, and cable television commercials and programs, as well as the finest video and film productions, and work created for the Web. 

American Water was given bronze awards for the IPO Video in the 30th Annual Telly Awards in these categories:

- Corporate Image
- Employee Communications
- Public Relations

There were more than 14,000 entries in the 2009 show and only those entries that were recognized by the judges as being distinctive were named winners.

The IPO Video can be viewed on the American Water website by clicking on the "American Water Videos" link on the homepage of the site, or by going directly to http://www.amwatervideos.com/shell.aspx. From there, choose the first video "IPO Video."

Interactive Media Awards
The Interactive Media Awards™ recognize the highest standards of excellence in Web site design and development and honor individuals and organizations for their outstanding achievement.

American Water's Web site earned an Outstanding Achievement Award from the Interactive Media Awards in the "utilities" category. 

2008 MarCom Awards
MarCom Awards is an international competition for marketing and communication professionals involved in the concept, writing and design of marketing and communication programs and print, visual and audio materials. Entries come from corporate marketing and communication departments, advertising agencies, PR firms, design shops, production companies and freelancers.

Of the more than 5,000 entries worldwide, American Water won 37 MarCom Awards - 11 platinum, 14 gold and 12 honorable mentions.

The following American Water communication's received the highest honor - The "Platinum Award" 

Title of EntryCategory
25th Anniversary BrochureDesign/Brochure
25th Anniversary BrochureBrochure/Business to Consumer
25th Anniversary BrochureWriting/Brochure
25th Anniversary BrochureDesign/Brochure Interior
25th Anniversary BrochureBrochure/Educational
Initial Public Offering Video - ExternalVideo/Film/Corporate Image
Initial Public Offering Video - InternalVideo/Film/Corporate Image
Internal Campaign Poster - American DedicationDesign/Poster
Re-branding CampaignOther
Re-branding MaterialsMarketing/Promotion Campaign/Other
Water Conservation WheelDesign/Other


The following American Water communication's received the "Gold Award" 

Title of EntryCategory
American Water Landscape BrochureBrochure/Educational
Community InvestorPhotography/Brochure
Corporate LogoDesign/Logo
Corporate Web Site - www.amwater.comDesign/Web Site
Corporate Web Site - www.amwater.comWeb Site Overall
www.amwater.com/Learning-CenterDesign/Web Site Interior
Door Hanger - ConserveDirect Marketing/Ads/Door Hanger
Internal Newsletter - SplashEmployee Publication/Internal Newsletter
LetterheadDesign/Letterhead
New Customer MailerMarketing/Promotions/Specialty Item
Internal E-Newsletter - News You Need to KnowE-Newsletter
We Are American WaterBrochure/Company Overview
We Are American WaterDesign/Brochure Interior
We Are American WaterWriting Brochure


The following American Water communication's received an "Honorable Mention"

Title of EntryCategory
Community InvestorBrochure/Business to Consumer
Community InvestorWriting/Brochure
Community InvestorDesign/Brochure
Corporate Web Site Home Page - www.amwater.comWeb Site Home Page
Corporate Web Site Home Page - www.amwater.comDesign/Web Site Home Page
Internal Employee BrochureEmployee Publication/Internal Magazine
Internal Employee BrochureEmployee Publication/Internal Newsletter
Illinois American Water - www.amwater.com/ilawDesign/Web Site Home Page
Internal Campaign Poster - American PrideDesign/Poster
We Are American WaterDesign/Brochure
We Are American WaterPhotography/Brochure
We Are American WaterDesign/Brochure Cover

 

2008 Communicator Awards
The Communicator Awards is a national awards show honoring excellence in communications. The annual show honors the best in advertising, corporate communications and public relations as well as interactive and video. There were more than 8,000 entries this year.

The following American Water communication's received the highest honor - The "Award of Excellence" 

2008 American Graphic Design Awards
The American Graphic Design Awards is a competition open to advertising agencies, graphic design firms, corporations, institutions, publishers, and more. It honors outstanding work of all kinds and across all media: print and collateral, advertising and sales promotion, corporate identity and logos, internet and interactive design, package and point of sale materials, and motion graphics.

For the 2008 competition, more than 10,000 entries were received. Of these, a highly selective 15 percent are recognized with a certificate of excellence.

The following American Water communication's pieces were named winners:

2008 San Diego Chapter of the Public Relations Society of America (PRSA) annual Edward L. Bernays Mark of Excellence Awards
The PRSA's annual Edward L. Bernays Mark of Excellence Awards recognizes the industry’s finest public relations campaigns, tactics and professionals, in categories including media relations, community relations, crisis communications and special events.

American Water received awards for the following:

  • California American Water team won the Public Relations Society of America San Diego chapter Silver Award of Excellence in the campaign category for the Monterey "Spring into Action" conservation campaign. 
  • The single piece "Spring into Action" conservation wheel mailer won the Bronze Award of Excellence.