American Water
American Water  
HomeContact UsPress RoomInvestor RelationsCorporate ResponsibilityCareersLearning Center

Low Income Program

Sometimes customers face circumstances that stretch their financial resources. Pennsylvania American Water is here to assist. Our customer service representatives will work with you on a plan to pay the balance of your bill over time. You might also be qualified to receive assistance through our H2O Help to Others Program™.

H20 Help to Others Program 

Water Service Assistance

For nearly two decades, Pennsylvania American Water has been assisting low-income customers who qualify through its H2O Help to Others Program™. The program offers three main services:

  • One-time grants of up to $500 to be used toward a household’s water bill
  • An 80 percent discount on the monthly service fee (this is separate from the volumetric charge)
  • Water-saving devices and education

Wastewater Service Assistance

In January 2011, the program was expanded to include wastewater customers. The program offers two main services:

  • Grants of up to $500 per year
  • A 15 percent discount on the total wastewater charges

Grant programs

Grants are funded through a corporate donation ($260,000 per year) and customer and employee donations. To qualify for a grant, customers must have annual household incomes at or below 200 percent of the Federal Poverty guidelines (see chart) and applicants must have made a sincere effort to pay their bill.

Service Fee Discounts

To qualify for the water and/or wastewater discount program, customers must have annual incomes at or below 150 percent of the Federal Poverty guidelines. For more information about the program and additional qualification requirements, customers can contact Dollar Energy Fund, Pennsylvania American Water’s program administrator, toll free at 1-888-282-6816.

Water-Saving Devices and Education on Wise Water Use

Customers who qualify for the H2O Help to Others Program™ may also qualify to receive a water-saving kit that includes a low-flow shower head, faucet aerators, and a toilet tummy. Also included is an educational booklet that explains how to install the devices and provides helpful tips on how to save water inside and outside the home, so customers can take an active part in reducing their water bill through wise water use.

Payment Arrangements

If you cannot pay your bill by the due date, please contact our customer service center immediately, before the due date. Our customer service representatives are available 24 hours a day, 7 days a week at 1-800-565-7292. They will work with you to determine payment plan options that may be available.

How You Can Help

Those who wish to contribute to the H2O Help to Others Program can do so by adding a donation to their monthly Pennsylvania American Water bill payment. Donations can be made as a one-time gift or as a monthly donation of $1, $3 or $5.

You can be assured that 100 percent of your donation and our matching funds go directly to qualifying customers. Our company assumes all administrative costs for this program so that every penny you donate goes directly to this worthwhile cause.

 

For more information

For more information, or to see if you qualify, contact American Water’s program administrator, Dollar Energy Fund, toll free at 1-888-282-6816.