Rates Information

Pennsylvania's American Water’s rates are based on the true cost of providing water service to our customers.

Before it reaches your home or business, water is treated through an involved process. Water begins its journey at the source (river, stream, reservoir, aquifer) and travels through our highly sophisticated plants, into underground pipes, to its final destination, your tap. Along the way, our team of professionals (certified operators, scientists and engineers) are using the latest technology as to oversee and monitor the process. We test the water quality using leading edge methods we pioneered. We understand the value of clean, high-quality water on tap 24 hours a day, and are committed to delivering it reliably.

Reliable high-quality water service improves our lives and communities by:

    • Protecting public health
    • Providing fire protection
    • Creating opportunities for economic growth

In Pennsylvania, rates must be approved by the Pennsylvania Public Utility Commission.

See below for your current rate and tariff information.

Typical Residential and Commercial Rates*
(Applicable to Rate Zone 1 for Residential and Commercial Classes) Effective November 6, 2009

Service Charges
All metered customers shall be subject to a monthly service charge, based on the size of meter required to render adequate service.

Consumption Charged
The following shall be the rates at which water will be furnished:
Size of Meter         Per Month
5/8"                         $13.00
3/4"                         $19.60

The following rates shall apply per 100 gallons:
Gallons Per Month                     Residential         Commercial
First 16,000/Month                      0.7890                0.7656

All In Excess of 16,000/Month      0.7890                0.5869

* These rates are applicable to the majority of our residential customers. For rates specific to your region call Pennsylvania American Water's Customer Service Center toll-free at 800.565.7292.

A full explanation of the rates for each of Pennsylvania American Water’s service areas is shown in the below rate schedules. 

• Effective Water Tariff
• Effective Tariff Wastewater Coatesville
• Effective Tariff Wastewater Pocono Place
• Effective Tariff Wastewater Lehman Pike 
• Effective Tariff Wastewater Claysville, Donegal
• Effective Tariff Wastewater Clarion

Pennsylvania American Water Rate Case Settled

As part of the rate case settlement approved November 6, 2009 by the Pennsylvania Public Utility Commission (PUC), Pennsylvania American Water will contribute an additional $100,000 annually to assist low-income customers who qualify for its H2O Help to Others Program™.

The H2O Help to Others Program™ is funded through a company match of customer and employee donations. Under the settlement approved today, the company match will increase from $150,000 to up to $250,000 per year. The program offers assistance for qualified customers in the form of grants of up to $500 per year, discounts on the monthly service fee and water-saving devices and education.

“We believe this is a fair and equitable settlement that balances our customers’ interests with the company’s need to recover costs associated with our millions of dollars in capital investments and increased operating expenses,” said Pennsylvania American Water President Kathy L. Pape. “We commend the Office of Consumer Advocate and the other parties who worked with us to resolve the case, and we are pleased that the Commission has accepted the settlement.”

The typical monthly residential water bill for Pennsylvania American Water customers using 4,200 gallons per month will increase by $3.16 to $46.14 per month, keeping the cost of tap water for most households at approximately one penny per gallon. The settlement grants an increase of approximately $30.75 million in annual revenue. The company had filed the rate request with the PUC on April 24, 2009, seeking an annual revenue increase of approximately $58 million.

Customers with questions can call 1-800-565-7292.