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Your Rights & Responsibilities

As a customer of Pennsylvania American Water, you have a right to high-quality drinking water every time you turn on your faucet. Our employees conduct an extensive treatment and monitoring program to ensure your water meets all state and federal drinking water regulations. Our water quality reports will help you learn more about water quality in your area.

High-quality water service goes beyond providing high-quality water. From starting up service, providing bill payment options, and understanding your responsibilities regarding your internal plumbing and meter accessibility, our goal is to keep you informed, 24 hours a day, 7 days a week.

If you have questions about your rights and responsibilities as a customer, view our Rights and Responsibilities brochure, or contact our 24-hour Customer Service Center at 1.800.565.7292. If your question is not resolved to your satisfaction, you have the right to contact the Pennsylvania Public Utility Commission.

 Pennsylvania Public Utility Commission 
Commonwealth Keystone Building
400 North Street
Harrisburg , PA 17120
1.800.692.7380