Customer CommunicationsHighlighted Topic: Cross Connection and Backflow PreventionCross Connection and Backflow Prevention: Did you know that all non-residential customers are required to take steps to prevent cross connections and backflow to the water system. This includes the installation of an approved backflow prevention device and having it tested annually. In some cases, residential customers are also required to install backflow prevention devices (i.e., new service connections, permanently installed fire sprinklers and permanently installed lawn sprinklers). We can help you determine if you are in compliance with the regulations, and we are available to answer any questions that you may have related to backflow prevention. For more information and additional resources, click here.
Customer CommunicationsKeeping customers informed is one of our main priorities. We communicate regularly in a variety of ways that help us provide high-quality customer service, as well as high-quality water service. Our Customer Communications are designed to inform and educate our customers on topics like wise water use, leak detection, our involvement in our communities and our investment in infrastructure. Here you'll find our most recent Customer Communications to view and download: Brochures:
Corporate Brochure
The Community Investor Mini-Corporate Brochure
The Science of Water The American Water Landscape American Water's Customer Communications Awards Therefore, we are delighted when our work, commitment and vision are recognized in professional communications awards. 2008 Communicator Awards The following American Water communication's received the highest honor - The "Award of Excellence" 2008 American Graphic Design Awards For the 2008 competition, more than 10,000 entries were received. Of these, a highly selective 15 percent are recognized with a certificate of excellence. The following American Water communication's pieces were named winners:
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