Billing & Payment Information
We offer several convenient payment options:
PAY AUTOMATICALLY. NO STAMPS REQUIRED.
Save time and money. Residential customers can sign up for our Electronic Fund Transfer (EFT), and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due. No stamps required. You will still receive a copy of your bill before the due date, so you will have time to ask any questions before payment. Best of all, it’s totally free! To enroll in the program, log on to My H2O Online or contact our customer service center.
All customers can use our self-service website, My H2O Online, to pay their bill, manage their account(s) and more. Sign up today. Customers who have not registered for web self-service can also pay online by visiting www.amwater.com/billpay
PAY BY MAIL
Use the envelop provided with your bill, and send your payment along with the payment stub to: Pennsylvania American Water, P.O. Box 371412, Pittsburgh, PA 15250-7412. No cash, staples or paper clips, please.
PAY BY PHONE*
If you do not have questions about your bill, you can pay by phone using your Visa or MasterCard by calling 1.855.748.6066. Be sure to have your account number handy.
PAY IN PERSON
Pennsylvania American has agreements with several authorized payment locations across the state. Please note, this list changes periodically. Customers are encouraged to call the location first, to ensure they still accept payments for Pennsylvania American Water. Please note these locations DO NOT accept payments by mail.
PAY THROUGH A THIRD PARTY
If someone handles paying your bills, such as a relative, trustee or social service organization, we can send a copy of your bill, as well as any reminder, past-due and shut-off notices, to that third party. Contact our customer service center at 1-800-565-7292 for more information or visit My H2O Online.
*There is a third-party fee per transaction for credit card or e-check payments.
Utility Bill Collection Rules
In 2014, the General Assembly passed and the Governor signed House Bill 939/Act 155 of 2014, to reauthorize the 10-year-old “Responsible Utility Customer Protection Act,” Chapter 14 of the Public Utility Code for another 10 years. The new law revised some Chapter 14 provisions related to low-income programs, Protection from Abuse Orders and medical certificate filings, and added some new regulations and reporting requirements. Chapter 14 rules apply to cash deposits; reconnection of service; termination of service; payment arrangements; and the filing of termination complaints by consumers for electric, gas and water. Under the law, a customer can only establish one payment arrangement with the PUC. The utility company has the discretion to offer more than one payment arrangement. The Public Utility Commission will work beginning in early 2015 to implement the new law with new and amended regulations, and continue to work with all parties to ensure compliance with the law, as well as protect the health and safety of Pennsylvanians. The Act protects responsible bill-paying customers from rate increases attributable to the uncollectible accounts of customers that can afford to pay their bills, but choose not to pay. Learn more...
H2O Help to Others Program
Pennsylvania American Water assists low-income customers who qualify through its H2O Help to Others Program™. The program offers three main services:
In January 2011, the program was expanded to include wastewater customers as well. The program offers two main services:
For more information
How you can help