Things you should know ...

Service Line Protection Programs Are Not Readily Available to Burlington Homeowners

The City recognized that its residents needed a program to protect them from the high costs of water and sewer line repairs, which are often not covered by homeowners’ insurance plans. Because such plans were not readily available to Burlington homeowners, the City sought a solution to help protect its residents. The LineSaver Program is an optional program that provides a valuable service to homeowners.

City of Burlington Supports American Water Resources

The City contracted with American Water Resources because of its experience and reliability in providing service line protection programs. Homeowners contract directly with American Water Resources. American Water Resources pays for all covered service line repair costs and the cost of associated permits within program limits.

American Water Resources’ Experience in Iowa

While the LineSaver program is new in Burlington, American Water Resources has been providing water and sewer line protection in other communities in Iowa for seven years, and currently provides coverage to more than 19,000 homes in the state. In addition, the company has been providing service line protection for more than ten years and currently manages more than three-quarters of a million customer contracts in 16 states.

American Water Resources has a 92% Customer Satisfaction Rating in Iowa

American Water Resources has an A+ Rating from the Better Business Bureau

LineSaver Program Basics

Unlimited service calls and unlimited number of claims

No deductibles and no claim forms to submit

American Water Resources provides rapid response – 24/7 customer service

Orangeburg and clay tile piping materials are covered under the Program

American Water Resources warrants repair work performed by its independent contractors will be free from defects in material and workmanship for one year from the date of the repair

A break in the sewer line resulting from a clog or blockage is covered under the Sewer Line Protection Program

Shared service lines are covered under the Program when all parties sharing the line are enrolled in the Program

Although service lines shared with parties who are not enrolled in a LineSaver Service Line Protection Program are excluded from the Program, it is AWR’s practice to honor a repair in the shared portion of a line if AWR’s contractor discovers that the customer has a shared line (i.e. the customer did not know that he/she had a shared line until AWR’s contractor investigated). However, because shared lines are ineligible for the Program, AWR will cancel the customer after the repair is completed unless all other parties that share the line enroll in the Program.