TDD # (800-300-6202)
Email us by filling out the Customer Request Form. All emails are reviewed and responded to within one business day.
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
Our self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at amwater.com/myh2o.
In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
Water emergencies don't keep business hours. We're available 24/7 to assist you.
At Tennessee American Water, providing you with the best customer service possible is our priority. If you have an issue that could not be resolved after contacting our Customer Service Center (1-866-736-6420 or firstname.lastname@example.org) please feel free to e-mail us at email@example.com. This forum does not take the place of our Customer Service Center, which must be the first method of customer contact - particularly for issues that need to be addressed immediately. However, if your question, concern or request is still not resolved, you may contact us at this email address, being sure to provide as much information as you can (name, address, account number, type of issue, best contact method, etc.) so that we can better assist you.
If you are interested in applying for employment with Tennessee American Water, please refer to our on-line system. We only accept resumes/applications through this system.
Tennessee American Water
109 Wiehl Street
Chattanooga, TN 37403
Tennessee American Water is pleased to support the communities we serve through a variety of volunteer efforts as well as charitable donations and sponsorships. Due to the volume of requests we receive, please submit your request using our convenient on-line donation form. Click here to learn more about our giving program and how you can apply.
New Development and Construction
If you are seeking information about obtaining fire service, high-volume meters, hydrants or a main extension, please contact:
The business development team addresses all growth opportunities outside of the company's existing service area. This includes bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us at 423-771-4700.
Human Resources Business Partner Manager
Richard Dagney, Senior Capital Buyer