Billing & Payment Information At Tennessee American Water, providing you with the best customer service possible is our priority. We offer the following payment methods: Pay by Mail
Use the convenient return envelope provided to you with your bill. Detach and enclose the bill stub with your check or money order. Do not send cash. Or, mail your check to:
P.O. Box 371880
Pittsburgh, PA 15250-7880 Automatic Payment
Sign up for Automatic Payment, and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due.
Download the Automatic Payment Form for complete instructions.
Online Self-Service, Bill Pay
With our new self-service website, My H2O Online, residential customers can pay bills online, when it is convenient. You can also manage your account and keep track of your history of water use and account activity for up to two years. Commercial customers and any others who are unable to register on the site can pay online by visiting www.paymybill.com. Pay by Phone
If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling 1.866.271.5522. There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill. Pay at at local payment location
Convenient, authorized locations across the state will accept your payment. Please note these locations DO NOT accept payments by mail. Location | Hours |
|---|
Belvoir Pharmacy
4501 Brainerd Road | Mon – Fri 9AM – 5:45PM
Sat – 9AM – 3PM | EPB
10 W Martin Luther King Blvd | Mon – Fri 7:30AM – 6PM | EPB
2124 North Point Blvd | Mon – Fri 8:30AM – 5:30PM | EPB
5736 Brainerd Road | Mon – Fri 8:30AM – 5:30PM | Kingwood Pharmacy
3824 Ringgold Road | Mon – Sat – 9AM – 9PM
Sun – 1PM – 6PM | Suntrust Bank
All Branches, (you must have original bill at this location). | Mon – Fri 9AM – 4PM | Charlie’s Jewelry
401 Chickamauga Avenue | Mon – Fri 8AM – 5PM | | | Korner Market
2328 Rossville Blvd | Mon – Sat – 8AM – 11PM
Sun - 8AM – 9PM |
Project Water Help Program Project Water Help is a financial program provided by our customers by adding $1 to their bill payment. This money is used to help those in need. A customer needing help can contact United Way 211 and they will be directed to the proper agency. For more information contact the Customer Service Center at 866.736.6420. |
