American Water
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Contact Us

Customer Service
Call 1-866-736-6420 anytime of day or night to start or stop service, ask us about the quality of your water, request a new tap, report a main break or damaged fire hydrant, inquire about your bill or payment options, or related matters. Our representatives are available 24 hours a day, seven days a week to assist you.

Try our web self-serve. Just click on MY H2O INFO. For help with on-line service, please call - 1-866-736-6420.

You can also e-mail customer service at infotn@amwater.com.

Career Opportunities
If you are interested in applying for employment with Tennessee American Water, please refer to our on-line system. We only accept resumes/applications through this system.

Business Offices
Tennessee American Water
1101 Broad Street
Chattanooga, TN 37402
423-755-7614

Charitable Donations
Tennessee American Water is pleased to support the communities we serve through a variety of volunteer efforts as well as charitable donations and sponsorships. Due to the volume of requests we receive, please submit your request using our convenient on-line donation form. Click here to learn more about our giving program and how you can apply.

Media Inquiries
423-755-7614

New Development and Construction
If you are seeking information about obtaining fire service, high-volume meters, hydrants or a main extension, please contact:

Kate Nartey, E. I.
New Development-Construction
423-755-7614
kate.nartey@amwater.com

Business Development
The business development team addresses all growth opportunities outside of the company's existing service area. This includes bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us. 

Dan Bickerton
Director, Business Development
866-583-2247
Dan.Bickerton@amwater.com 

Human Resources
Valoria Armstrong PHR
Human Resources Manager
423-755-7614
valoria.armstrong@amwater.com

Procurement
William Hardy, Operations Services
American Water Services
william.hardy@amwater.com

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

Arizona American Water  California American Water  Hawaii American Water  Illinois American Water  Indiana American Water  Iowa American Water  Kentucky American Water  Long Island American Water  Maryland American Water  Michigan American Water  Missouri American Water  New Jersey American Water  New Mexico American Water  Ohio American Water  Pennsylvania American Water  Tennessee American Water  Texas American Water  Virginia American Water  West Virginia American Water 

Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043
856-346-8200

Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.