American Water
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Contact Us

Customer Service
Call 1-866-736-6420 anytime of day or night to start or stop service, ask us about the quality of your water, request a new tap, report a main break or damaged fire hydrant, inquire about your bill or payment options, or related matters. Our representatives are available 24 hours a day, seven days a week to assist you.

Try our web self-serve. Just click on MY H2O INFO. For help with on-line service, please call - 1-866-736-6420.

You can also e-mail customer service at

Career Opportunities
If you are interested in applying for employment with Tennessee American Water, please refer to our on-line system. We only accept resumes/applications through this system.

Business Offices
Tennessee American Water
1101 Broad Street
Chattanooga, TN 37402

Charitable Donations
Tennessee American Water is pleased to support the communities we serve through a variety of volunteer efforts as well as charitable donations and sponsorships. Due to the volume of requests we receive, please submit your request using our convenient on-line donation form. Click here to learn more about our giving program and how you can apply.

Media Inquiries

New Development and Construction
If you are seeking information about obtaining fire service, high-volume meters, hydrants or a main extension, please contact:

Kate Nartey, E. I.
New Development-Construction

Business Development
The business development team addresses all growth opportunities outside of the company's existing service area. This includes bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us. 

Dan Bickerton
Director, Business Development

Human Resources
Valoria Armstrong PHR
Human Resources Manager

William Hardy, Operations Services
American Water Services

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

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Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043

Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.