Customer Service Centers
Currently, our billing and customers information systems for water and wastewater service have not been consolidated. Until the systems are merged, which we hope will occur some time in 2015 pending State Corporation Commission approval, Virginia American Water will maintain a separate call center number for water and wastewater billing and service inquiries. We apologize for any inconvenience this causes. Customers can also send inquiries to email@example.com. Please allow 24 hours for a response.
Virginia American Water
For help with My H2O Online, please call 1.800.452.6863.
The business development team addresses all growth opportunities outside of the company's existing service area. This includes bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us.
American Water Contacts
For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.
For General Inquiries