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Customer Service Centers -- For Billing and Service Questions

Currently, our billing and customers information systems for water and wastewater service have not been consolidated. Until the systems are merged, which we hope will occur some time in 2015 pending State Corporation Commission approval, Virginia American Water will maintain a separate call center number for water and wastewater billing and service inquiries. We apologize for any inconvenience this causes. 

  • Water Service: 1-800-452-6863 (toll-free)

    • Hours of Operation: 7 a.m. to 7 p.m., Monday through Friday
      Our self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at  For other payment options, click on Customer Service and then Billing and Payment Information.
    • In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
      Water emergencies don't keep business hours. We're available 24/7 to assist you.
  • Wastewater Service - Prince William District Wastewater Operations (Former Dale Service wastewater): 703-590-4495

    • Hours of Operation: 8 a.m. to 4 p.m. Monday through Friday
    • For after hours emergencies ONLY (Sewer Backup): 703-670-5131

Main office

Virginia American Water
2223 Duke Street
Alexandria, VA 22314

For help with My H2O Online, please call 1.800.452.6863.

Career Opportunities

If you are interested in applying for employment with Virginia American Water, please refer to our Careers page online. We only accept resumes/applications online. View our current careers opportunities here.

Business Development

The business development team addresses all growth opportunities outside of the company's existing service area. This includes bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us. 

Media Inquiries

If you are a member of the media seeking information about Virginia American Water projects or service, here is the contact information for our external affairs consultant. Please note that this consultant cannot address service, employment or billing questions for customers. Customers with service, employment or billing questions related to water service should contact our customer service line at 1-800-452-6863 during the hours listed above. For questions related wastewater service, please call 703-590-4495 at the hours listed above.


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American Water Contacts

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Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043

Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.