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Customer Service -- For Billing and Service Questions

1-800-452-6863 (toll-free)
TDD # (800-300-6202)

Email us by filling out the Customer Request Form.  All emails are reviewed and responded to within one business day.

    • Hours of Operation: 7 a.m. to 7 p.m., Monday through Friday
      Our self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at  For other payment options, click on Customer Service and then Billing and Payment Information.
    • In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
      Water emergencies don't keep business hours. We're available 24/7 to assist you.

Main office

Virginia American Water
2223 Duke Street
Alexandria, VA 22314

For help with My H2O Online, please call 1.800.452.6863.

Career Opportunities

If you are interested in applying for employment with Virginia American Water, please refer to our Careers page online. We only accept resumes/applications online. View our current careers opportunities here.

Business Development

The business development team addresses all growth opportunities outside of the company's existing service area. This includes bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us. 

Media Inquiries

If you are a member of the media seeking information about Virginia American Water projects or service, here is the contact information for our external affairs consultant. Please note that this consultant cannot address service, employment or billing questions for customers. Customers with service, employment or billing questions related to water service should contact our customer service line at 1-800-452-6863 during the hours listed above. For questions related wastewater service, please call 703-590-4495 at the hours listed above.


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Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.