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Customer Service Centers -- For Billing and Service Questions

Currently, our billing and customers information systems for water and wastewater service have not been consolidated. Until the systems are merged, which we hope will occur some time in 2015 pending State Corporation Commission approval, Virginia American Water will maintain a separate call center number for water and wastewater billing and service inquiries. We apologize for any inconvenience this causes. Customers can also send inquiries to infova@amwater.com. Please allow 24 hours for a response.

  • Water Service: 1-800-452-6863 (toll-free)
    • Call center hours of operation: 24/7
  • Wastewater Service - Prince William District Wastewater Operations (Former Dale Service wastewater): 703-590-4495
    o Call center hours of operation: 8:00 am - 4:00 pm. Monday through Friday.
    o For after hours emergencies ONLY (Sewer Backup): 703-670-5131.

Main office

Virginia American Water
2223 Duke Street
Alexandria, VA 22314

For help with My H2O Online, please call 1.800.452.6863.

Business Development

The business development team addresses all growth opportunities outside of the company's existing service area. This includes bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us. 

Media Inquiries

If you are a member of the media seeking information about Virginia American Water projects or service, here is the contact information for our external affairs consultant. Please note that this consultant cannot address service, employment or billing questions for customers. Customers with service, employment or billing questions related to water service should contact our customer service line at 1-800-452-6863, which is available seven days a week, 24 hours per day. For questions related wastewater service, please call 703-590-4495 between 8 am - 4 pm, Monday through Friday.

Procurement

Human Resources

  • Elizabeth Branch
    Senior Human Resources Generalist
    Virginia American Water
    900 Industrial Street
    Hopewell, VA 23860
    804.452.2036
    Elizabeth.Branch@amwater.com

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American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

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Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043
856-346-8200

Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.