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Billing & Payment Information

Attention Alexandria Customers: We're Transitioning to Monthly Billing in October

Beginning in October, Virginia American Water will be transitioning from quarterly to monthly billing for customers in the Alexandria area (who are not already billed monthly). Monthly billing allows you to receive more frequent and timely information about your water usage, and it can help you to detect leaks sooner. Detecting leaks early saves water and money! Learn more...

Convenient Payment Options

At Virginia American Water, providing you with the best customer service possible is our priority. We offer the following payment methods:

Pay by mail 

Use the convenient return envelope provided to you with your bill. Detach and enclose the bill stub with your check or money order. Do not send cash. Or you can mail your payment to:

  • Water bill: Virginia American Water, P.O. Box 371880, Pittsburgh, PA 15250-7880 
  • Prince William District wastewater bill: Virginia American Water, 5609 Mapledale Plaza, Dale City, Virginia 22193

Pay automatically 

Sign up for our Electronic Fund Transfer (EFT) program, and your water bill will be paid automatically on time, every time, directly from your checking or savings account on the date it is due. To sign up for this program online, log on to My H2O Online. To sign up by mail, download the Automatic Payment Form for complete instructions. NOTE: This is ONLY available for water customers at this time.

Pay online

With our self-service website, My H2O Online, residential water customers can pay bills online, when it is convenient. You can also manage your account and keep track of your history of water use and account activity for up to two years. Commercial customers and any others who are unable to register on the site can pay online by visiting NOTE: This is ONLY available for water customers at this time.

Pay by phone

If you do not have questions about your bill, you can pay-by-phone using your Visa, MasterCard or debit card:

  • Water bill: 1-866-271-5522. NOTE: There is a small fee for this service. Be sure to have your account number handy. This is located on the upper right corner of your current bill. Please note: there is a third-party fee ($1.80) for this service.
  • Prince William District wastewater bill: 1-703-590-4495

Pay in person 

Convenient, authorized locations across the state will accept your payment for your water bill. Please note these locations DO NOT accept payments by mail. NOTE: This is ONLY available for water customers at this time.