Billing & Payment Information

Alexandria and Hopewell Districts: A change to your water bill beginning October 2012

Beginning October 2012, Alexandria and Hopewell customers’ water bills will no longer include charges for wastewater/sewer services. Read more... 

Convenient Payment Options

At Virginia American Water, providing you with the best customer service possible is our priority. We offer the following payment methods:

Pay by Mail
Use the convenient return envelope provided to you with your bill. Detach and enclose the bill stub with your check or money order. Do not send cash. Or you can mail your payment to:
Virginia America Water
P.O. BOX 371880
PITTSBURGH, PA 15250-7880 

Automatic Payment
Sign up for Automatic Payment, and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due.
Download the Automatic Payment Form for complete instructions.

Online Self-Service, Bill Pay
With our new self-service website, My H2O Online, residential customers can pay bills online, when it is convenient. You can also manage your account and keep track of your history of water use and account activity for up to two years. Commercial customers and any others who are unable to register on the site can pay online by visiting www.paymybill.com.

Pay by Phone
If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling 1.866.271.5522. There is a small fee for this service. Be sure to have your 10-digit account number handy. This is located on the upper right corner of your current bill.

Pay at at local payment location
Convenient, authorized locations across the state will accept your payment. Please note these locations DO NOT accept payments by mail.

Alexandria Customers: Click here for more information about how to read your bill.