Billing & Payment Information
Attention Alexandria Customers: We're Transitioning to Monthly Billing in October
Beginning in October, Virginia American Water will be transitioning from quarterly to monthly billing for customers in the Alexandria area (who are not already billed monthly). Monthly billing allows you to receive more frequent and timely information about your water usage, and it can help you to detect leaks sooner. Detecting leaks early saves water and money! Learn more...
Convenient Payment Options
At Virginia American Water, providing you with the best customer service possible is our priority. We offer the following payment methods:
Pay by mail
Use the convenient return envelope provided to you with your bill. Detach and enclose the bill stub with your check or money order. Do not send cash. Or you can mail your payment to:
Sign up for our Electronic Fund Transfer (EFT) program, and your water bill will be paid automatically on time, every time, directly from your checking or savings account on the date it is due. To sign up for this program online, log on to My H2O Online. To sign up by mail, download the Automatic Payment Form for complete instructions. NOTE: This is ONLY available for water customers at this time.
With our self-service website, My H2O Online, residential water customers can pay bills online, when it is convenient. You can also manage your account and keep track of your history of water use and account activity for up to two years. Commercial customers and any others who are unable to register on the site can pay online by visiting www.paymybill.com. NOTE: This is ONLY available for water customers at this time.
Pay by phone
If you do not have questions about your bill, you can pay-by-phone using your Visa, MasterCard or debit card:
Pay in person
Convenient, authorized locations across the state will accept your payment for your water bill. Please note these locations DO NOT accept payments by mail. NOTE: This is ONLY available for water customers at this time.