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Billing & Payment Information

Attention Alexandria Customers: We're Transitioning to Monthly Billing in October

Beginning in October, Virginia American Water will be transitioning from quarterly to monthly billing for customers in the Alexandria area (who are not already billed monthly). Monthly billing allows you to receive more frequent and timely information about your water usage, and it can help you to detect leaks sooner. Detecting leaks early saves water and money! Learn more...

We offer several convenient payment options:


Save time and money. Residential customers can sign up for our Electronic Fund Transfer (EFT), and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due. No stamps required. You will still receive a copy of your bill before the due date, so you will have time to ask any questions before payment. Best of all, it’s totally free! To enroll in the program:

  • Water Bill: Log on to My H2O Online or contact our customer service center at 1-800-452-6863. 
  • Prince William wastewater Bill: Please fill out this application and return it us at the address provided EFT Form for Wastewater Bill.


Residential customers can use our self-service website, My H2O Online, to pay bills, manage accounts and more. Sign up today. Commercial customers and any others who are unable to register on the site can pay online by visiting www.water.paymybill.comNOTE: This is ONLY available for water customers at this time.


Use the envelop provided with your bill, and send your payment along with the payment stub as follows. No cash, staples or paper clips, please. 

  • Water bill: Virginia American Water, P.O. Box 371880, Pittsburgh, PA 15250-7880 
  • Prince William District wastewater bill: Virginia American Water, 5609 Mapledale Plaza, Dale City, Virginia 22193


If you do not have questions about your bill, you can pay by phone using your Visa or MasterCard. Be sure to have your account number handy. 

  • Water bill: 1-866-271-5522. NOTE: There is a small fee for this service. Be sure to have your account number handy. This is located on the upper right corner of your current bill. Please note: there is a third-party fee ($1.80) for this service.
  • Prince William District wastewater bill: 1-703-590-4495


Virginia American has agreements with several authorized payment locations across the state. Please note, this list changes periodically. Customers are encouraged to call the location first, to ensure they still accept payments for Virginia American Water. Please note these locations DO NOT accept payments by mail. NOTE: This is ONLY available for water customers at this time.


If someone handles paying your bills, such as a relative, trustee or social service organization, we can send a copy of your bill, as well as any reminder, past-due and shut-off notices, to that third party. Contact our customer service center at 1-800-452-6863 for more information or visit My H2O Online. NOTE: This is ONLY available for water customers at this time.

*There is a third-party fee per transaction for credit card or e-check payments.