Contact Us

Customer Service:
American Water Customer Service Center
1410 Discovery Parkway
Alton, IL 62002
800.452.6863
infova@amwater.com

Main office:
Virginia American Water
2223 Duke Street
Alexandria, VA 22314

External Affairs:
David Barney
External Affairs Manager
David.Barney@amwater.com
Phone: (703) 706-3885
Cell: (703) 472-5107

Business Development:
Larry Ebersol
Business Development
Virginia American Water
431 Gateswood Drive
West Chester, PA 19380
610.431.7167
Larry.Ebersol@amwater.com

Government Relations:
Sammy Gray
Director, Government Affairs
Virginia American Water
1600 Pennsylvania Avenue
Charleston, WV 25302
304.340.2005
Sammy.Gray@amwater.com

Procurement:
William Hardy
Operations Services
American Water Services
800 West Hershey Park Drive
Hershey, PA 17033
717.531.3287
William.Hardy@amwater.com

Human Resources:
Elizabeth Branch
Senior Human Resources Generalist
Virginia American Water
900 Industrial Street
Hopewell, VA 23860
804.452.2036
Elizabeth.Branch@amwater.com

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American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state..

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Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For help with My H2O Online, please call 1.800.565.7292.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043
856.346.8200

American Water
Bill Patterson
Senior Vice President
Corporate & Business Development
1025 Laurel Oak Road
Voorhees, NJ 08043
856.346.8200

Applied Water Management
Gary Lohse
Senior Managing Engineer
Applied Water Management (AWM)
Office: 908.431.7014
Cell: 908.285.5294

Investor Relations
Investor Hotline: 1.856.566.4005

Edward Vallejo
Vice President, Investor Relations
American Water
1025 Laurel Oak Road
Voorhees, NJ 08043
Fax: 856.346.8440
aw.investorrelations@amwater.com

Muriel S. Lange
Investor Relations Manager
Phone: 856.346.8212
Fax: 856.782.2782
aw.investorrelations@amwater.com

Cathy L. DeMots
Investor Relations
Phone: 856.566.4005
Fax: 856.782.2782
aw.investorrelations@amwater.com