Contact Us

Customer Service

We're available 24 hours a day, 7 days a week.
800.685.8660
infowv@amwater.com

Please call this number for questions or comments about your service, billing/collections, water quality, move-in/move-out notification, changes to your account, My H20 Online, water usage, new tap requests, main break or fire damage reports, and all related matters. Our representatives are available 24/7 to assist you.

Main Office

• Wayne Morgan, President
  West Virginia American Water
  1600 Pennsylvania Ave.
  Charleston, WV 25302
  304.353.6300

Career Opportunities

If you are interested in applying for employment with West Virginia American Water, please refer to our online system. We only accept resumes/applications through this system.

Charitable Donations

West Virginia American Water is pleased to support the communities we serve through a variety of volunteer efforts as well as charitable donations and sponsorships. Due to the volume of requests we receive, please submit your request using our convenient online donation form. Click here to learn more about our giving program and how you can apply.

Media Inquiries

• Laura Jordan, External Affairs Manager
  304.932.7158
  laura.jordan@amwater.com

Business Development

The business development team address all growth opportunities outside of the company's existing footprint. This includes bulk water sales to municipalities, acquisition of water or wastewater systems, contracts to operate and maintain water or wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us. 

• Dan Bickerton, Director of Business Development
  American Water - Eastern Division
  866.583.2247
  dan.bickerton@amwater.com

Government Affairs

Government affairs serves as company liaison to elected officials, business and community leaders in the municipalities served by West Virginia American Water.

• Laura Jordan, External Affairs Manager
  304.932.7158
  laura.jordan@amwater.com

New Development and Construction

If you are a developer, business owner or other entity interested in extending water infrastructure (including fire service, high-volume meters, hydrants or main extensions) to a new project either within or near an existing West Virginia American Water service area, contact us.

• Mark Sankoff, Director of Engineering
  mark.sankoff@amwater.com

Procurement

For questions related to purchasing and service agreements for contract work at West Virginia American Water.

• William Hardy, Operations Services
  American Water Services
  william.hardy@amwater.com

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

Arizona American Water  California American Water  Hawaii American Water  Illinois American Water  Indiana American Water  Iowa American Water  Kentucky American Water  Long Island American Water  Maryland American Water  Michigan American Water  Missouri American Water  New Jersey American Water  New Mexico American Water  Ohio American Water  Pennsylvania American Water  Tennessee American Water  Texas American Water  Virginia American Water  West Virginia American Water 

Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043
856-346-8200

American Water Business Development
Mark Strauss
Senior Vice President
Corporate & Business Development
1025 Laurel Oak Road
Voorhees, NJ 08043
856-346-8200

Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.