Turning Service On/Off
Turning the Water On
Commercial customers may call us at 800.685.8660 – residential customers can call as well – and one of our experienced customer service representatives will be ready to help. We're available M-F, 7 a.m. to 7 p.m. For emergencies, we're available 24/7.
For a residence that has never had water service, we will install a meter and turn on the water. Someone should be home at the time of the meter installation, just in case a faucet or other water device has been accidentally left on inside. For a residence where water is already being provided, you want to be sure that you are only charged for the water you use. We will visit your residence to read the meter and start your billing with an actual reading. This also applies for most seasonal accounts. If you were not previously an American Water customer, a deposit may be required until you have established a satisfactory credit history.
Turning the Water Off