For West Virginia American Water Kanawha Valley Customers
IMPORTANT MESSAGE TO CUSTOMERS
3/3/2014 at 4:50 PM
Centers for Disease Control Update
The following was an update posted by the Centers for Disease Control on their website today: "CDC has stated previously that there is no evidence to indicate that MCHM levels below the laboratory limit of detection of 10 ppb would result in any adverse health effects for any segment of the population ... including pregnant women. The recently released laboratory results which have tested water samples at an even lower limit of detection (of 2 ppb) continue to confirm that the water system is at non-detect levels. These findings are consistent with our earlier recommendations and conclusions: Based on the water sampling data indicating that MCHM has been cleared from the system, CDC believes that the water is safe for consumption for all users ... including pregnant women."
3/3/2014 at 3:30 PM
West Virginia American Water Update: All results below lower testing level of 2 parts per billion throughout distribution system
West Virginia American Water today announced that the results of testing for MCHM from the Freedom Industries spill at all testing points in all zones throughout the company’s Kanawha Valley water distribution system are at the lowernon-detectable level of below two parts per billion (ppb). This level is 500 times below the protectivestandard established by the U.S. Centers for Disease Control (CDC), which is 1 part per million (ppm).
According to the West Virginia Bureau for Public Health, the CDC believes there is no evidence to suggest that levels below 10ppb would have adverse health effects, including for pregnant women. On February 20, West Virginia American Water announced that all points of testing throughout the water distribution system showed that levels of MCHM from the Freedom Industries spill were below 10ppb level but that the company would continue flushing to address odor issues.
“Since February 14th, we have worked with laboratories to test down to 2ppb or less of MCHM, and as of February 25th, levels of the chemicalare below this non-detect threshold throughout the water distribution system,” said West Virginia American Water President Jeff McIntyre. “More than 30 employees from American Water subsidiaries in Kentucky, Pennsylvania, Indiana and Illinois have worked tirelessly with our West Virginia employees to flush approximately 2,000 small dead end water mains in the system. Now that we no longer have detectable levels of MCHM throughoutour distribution system and have assisted Queen Shoals PSD to also achieve this in their system, we have concluded our systematic flushing operations in the Kanawha Valley.”
West Virginia American Water will continue to respond to customer reports of lingering odor. This is being done solely to address reports about odor and is not related to any health concerns. The water in the distribution system has been below the CDC-established protective standard of 1ppm since January 18.
West Virginia American Water intended to continue distributing bulk water through Wednesday, March 5; however, due to weather forecasts for the rest of the week, the company is officially ending its bulk water distribution efforts.
To compensate customers for flushing their home water systems, West Virginia American Water customers may have or will shortly see credits on their bill. These credits are marked in a line entitled “Flushing Credit” and will be reflected on bills received from mid-February to mid-March, depending on when bills were generated.
“West Virginia American Water is proud to have provided clean, safe water to West Virginians for nearly 130 years, and throughout this event our primary focus has always been the safety of our customers,” McIntyre said “We take pride in our exemplary record of providingclean, safe water to approximately 300,000 people in the Kanawha Valley and 550,000 throughout West Virginia, now and into the future.”
2/20/2014 at 6:15 PM
West Virginia American Water Update: All Samples Throughout Distribution System Below 10 Parts Per Billion: Flushing and Testing Continues to Help Address Odor
West Virginia American Water today announced that all points of testing throughout the water distribution system shows that levels of MCHM from the Freedom Industries spill are below 10 parts per billion (ppb). Ten ppb was established by the interagency team as the “non-detect” level of MCHM in the water distribution system and was based on the measurement capabilities of multiple laboratories used during the event. This level is 100 times below the standard established by the CDC at 1 part per million (ppm).
“While this information is important to communicate to our customers, we have continued sampling water in our distribution system, and since February 14, have been working with laboratories to measure levels down to 2ppb as we help address the remaining odor issues,” said Jeff McIntyre, president of West Virginia American Water. “We share our customer’s concern and anger over the impact the Freedom Industries spill has had on our community. We know that odor has added to their concern, regardless of levels, and we will continue to flush our distribution system to help address this issue.”
The company relayed that water tested at the treatment plant is below 2ppb as well as nearly all points tested to date, with only four samples showing above 2pbb.
“This additional data allows us to pinpoint our flushing activities and address odor issues in an expedited fashion,” added McIntyre. “These additional efforts are solely to address odor issues and are not related to any concern regarding health thresholds set by the CDC. Water testing results indicate that water in the distribution system has been under the health-protective threshold of 1ppm since January 18.”
In addition, West Virginia American Water customers may have or will shortly see credits on their bill. These credits are marked in a line entitled “Flushing Credit” and will be reflected on bills received from mid-February to mid-March depending on when meters were read.
2/11/14 at 3:00 p.m.
Huntington Water Treatment Plant Monitoring Coal Slurry Leak into Kanawha River
A coal slurry leak reported this morning in a tributary of the Kanawha River is not anticipated to have an impact on our Huntington water treatment plant, located on the Ohio River more than 100 river miles downstream of the leak site. We anticipate no impact to the Huntington water system due to river flow and dilution; however, we continue to work with state health officials and ORSANCO to monitor at points along the Ohio River. We have been in contact with the West Virginia Bureau for Public Health, which concurs that they do not anticipate any impact to the Huntington plant on the Ohio River.
2/11/14 at 10:30 a.m.
West Virginia American Water Kanawha Valley Water Treatment Plant Not Affected By Coal Slurry Leak into Kanawha River
A coal slurry leak reported this morning in a tributary of the Kanawha River is not anticipated to have an impact on our treatment plant on the Elk River, which is one mile above where the Elk River joins the Kanawha River. Our employees are working on behalf of our customers with local and state officials to gather additional information. We have been in contact with the West Virginia Bureau for Public Health, which concurs that they do not anticipate any impact to our plant on the Elk River.
2/10/2014 at 10:30 AM
Testimony of Jeffrey L. McIntyre, President, West Virginia American Water, before the House Transportation and Infrastructure Committee
2/10/2014 at 9:00 AM
Updated Press Release - "West Virginia American Water President Provides Testimony to House Transportation and Infrastructure Committee on West Virginia Chemical Spill Response"
2/9/2014 at 6:20 PM
Answers to Top Questions About Your Water ad in today's Charleston Sunday Gazette-Mail
2/7/2014 at 3:50 PM - Official Center for Disease Control Information
To read more about how the Center for Disease Control determined acceptable levels of MCHM and PPH in drinking water in response to the Jan. 9 Elk River chemical spill, click here.
2/4/2014 at 9:20 AM
Updated Press Release - "West Virginia American Water Expanding Credit for Small Business Customers"
1/30/2014 at 6 PM
Updated Press Release - "West Virginia American Water Responds to Governor Tomblin’s Request for Additional Bottled Water"
1/30/2014 at 9:00 AM
A note to our customers in today's Charleston Gazette and Charleston Daily Mail
1/29/2014 at 4:45 PM
Updated Press Release - "West Virginia American Water Responds to Media Reports Regarding Formaldehyde"
1/24/2014 at 11:30 AM
Link to WV Department of Homeland Security and Emergency Management Page
1/27/2014 at 5:15 PM
Updated Press Release - West Virginia American Water Issues Update on Water Sampling and Test Results
1/22/2014 at 4:00 PM
Updated Press Release - West Virginia American Water Issues Update on Water Sampling and Test Results
1/22/2014 at 3:00 PM
Yesterday after learning that Freedom Industries identified an additional chemical, referred to as "PPH," that was part of the January 9, 2014 chemical spill, the interagency response team – including the W.Va. Bureau for Public Health, West Virginia American Water and National Guard – met to determine the best course of action for re-testing historical samples for this newly disclosed material.
According to a statement to the W. Va. Bureau for Public Health yesterday evening, the CDC indicates that given the small amount of PPH in the tank and the initial review of currently available toxicologic information, the information does not suggest any new health concerns associated with the release of PPH. The interagency team has determined that the WVDHHR is best positioned to discuss additional health-related questions about this chemical.
West Virginia American Water has multiple laboratories, including MATRIC (Mid-Atlantic Technology, Research & Innovation Center) in South Charleston, testing water samples and analyzing data, and we will share those results when available. The water samples being tested are samples collected both before and after the “Do Not Use” order was lifted. Customers do not need to flush or take any additional action at this time. The interagency team will communicate with our customers the water sample results we obtain from this new round of testing.
1/19/2014 at 9:45 PM
Updated FAQ - Our Next Steps
1/19/2014 at 1:50 PM
Do Not Use Order Lifted/Map Removed
West Virginia American Water has removed the map because the Do Not Use order has been lifted for all customers served by the Kanawha Valley Treatment Plant. Please continue to visit this web page for updates.
Please note the CDC advises that, “At this time, scientists continue to recommend 1 ppm as a protective level to prevent adverse health effects. However, due to limited availability of data, and out of an abundance of caution, you may wish to consider an alternative drinking water source for pregnant women until the chemical is at non-detectable levels in the water distribution system.”
This experience has been extremely difficult for the people served by our Kanawha Valley Treatment Plant, but we are going to get through it by working together, and we thank our customers for their patience and understanding.1/18/2014 at 2:30 PM
Updated Press Release - Do Not Drink/Limited Contact Notice Lifted for Buffalo, Frazier’s Bottom and Pliny Customers
1/17/2014 at 12:50 PM
Updated Press Release - “Do Not Use” Order Lifted for Last Remaining Customer Area in Clendenin
1/17/2014 at 6:50 AM
Updated Press Release - Do Not Drink/Limited Contact Notice for Buffalo, Frazier’s Bottom and Pliny Customers
1/16/14 at 8:00 PM
1/16/2014 at 12:30 PM
Water Quality FAQs - If have questions related to health concerns, the Poison Center has been designated to address these issues. You can contact them at 1.800.222.1222.
1/14/14 at 5:30 p.m.
Pressure Zones: The process of lifting the water ban
1/13/14 at 1:19 PM
How to flush your system material.
1/12/14 at 5:30 PM
Updated Water Distribution Centers