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Winter Storm Jonas Updates

Current Water Main Breaks and Water Service Disruptions

***IMPACTS OF WINTER STORM JONAS***

Our crews are working around the clock to respond to water outages, but we anticipate much longer than usual restoration times due the significant snowfall. We will continue to coordinate with emergency responders and road crews to access and repair water main breaks as quickly and safely as weather conditions will allow. Thank you for your patience and understanding.

01/25/2016  9:18 PM: There is a main break along Valley View Avenue in Saint Albans. We are aware of the situation and repairs are scheduled.  Customers should not be affected by this break.  However, if you are experiencing no water or see damage from the break, please call 1-800-685-8660 to speak with a customer service representative. We apologize for any inconvenience.

01/25/2016  7:25 PM: There is a main break along Ridgemont Road and Walnut in South Hills.  We are aware of the situation and repairs are scheduled.  Customers should not be affected by this break.  However, if you are experiencing no water or see damage from the break, please call 1-800-685-8660 to speak with a customer service representative. We apologize for any inconvenience.

1/25/2016  2:38 PM: There is a main break along 1121 Edgewood Drive in Charleston. It is estimated that repairs will be completed by approximately 12:30 am on Tuesday January 26th. Customers along the following streets may have low pressure, no water, discolored and or cloudy water while repairs are being made: Edgewood Drive and surrounding streets. We apologize for any inconvenience.


Contact Information:

Name: Customer Service Center
Company: West Virginia American Water
Phone: 1-800-685-8660