Billing & Payment Information
We offer several convenient payment options:
PAY AUTOMATICALLY. NO STAMPS REQUIRED.
Save time and money. Customers can sign up for our Auto Pay program, and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due. No stamps required. You will still receive a copy of your bill before the due date, so you will have time to ask any questions before payment. Best of all, it’s totally free! To enroll in the program, log on to My H2O Online or contact our customer service center.
Visit www.amwater.com/billpay. Be sure to have your 16-digit account number handy. Note: Our payment partner, Paymentus, charges $1.95 per transaction for e-check, credit card and debit card payments. Want to avoid the transaction fee? There is no charge to pay by e-check through our web self-service tool, My H2O Online. Not registered? Visit amwater.com/myh2o.
PAY BY MAIL
Use the envelope provided with your bill, and send your payment along with the payment stub to: West Virginia American Water, PO Box 790247, St. Louis, MO 63179-0247. No cash, staples or paper clips, please.
PAY BY PHONE
If you do not have questions about your bill, you can pay by phone using your Visa or MasterCard by calling 1.855.748.6066. Be sure to have your account number handy. Note: Our payment partner, Paymentus, charges $1.95 per transaction. Want to avoid the transaction fee? There is no charge to pay by e-check through our web self-service tool, My H2O Online. Not registered? Visit amwater.com/myh2o.
PAY IN PERSON
West Virginia American has agreements with several authorized payment locations across the state. Please note, this list changes periodically. Customers are encouraged to call the location first, to ensure they still accept payments for West Virginia American Water. Please note these locations DO NOT accept payments by mail.
PAY THROUGH A THIRD PARTY
If someone handles paying your bills, such as a relative, trustee or social service organization, we can send a copy of your bill, as well as any reminder, past-due and shut-off notices, to that third party. Contact our customer service center at 1.800.685.8660 for more information or visit My H2O Online.
Budget Billing is a free service that is available to residential customers. The program makes managing your cash flow easier by providing predictable monthly payments. By signing up for our new budget billing program, you can avoid seasonal spikes that may be difficult to pay when not planned for in advance. Learn more about West Virginia American Water's budget billing program today.
H20 Help to Others Program
Although our lives depend on an ample supply of tap water, many of us take water for granted. Unfortunately, there are many people and families who risk losing water service because they can’t pay their water bills. For customers who have fallen on difficult financial times, West Virginia American Water’s H20 Help to Others Program has been providing assistance to those who qualify.
For more information: