Billing & Payment Information
At West Virginia American Water, providing you with the best customer service possible is our priority. We offer the following payment methods:
Pay by Mail
Use the convenient return envelope provided to you with your bill. Detach and enclose the bill stub with your check or money order. Do not send cash. Or mail your payment to:
Sign up for Automatic Payment, and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due.
Online Self-Service, Bill Pay
With our new self-service website, My H2O Online, residential customers can pay bills online, when it is convenient. You can also manage your account and keep track of your history of water use and account activity for up to two years. Commercial customers and any others who are unable to register on the site can pay online by visiting www.paymybill.com.
Pay by Phone
If you do not have questions about your bill, you can pay-by-phone using your Visa or MasterCard by calling 1.866.271.5522. There is a small fee for this service. Be sure to have your account number handy. This is located on the upper right corner of your current bill.
Pay at at local payment location
Convenient, authorized locations across the state will accept your payment. Please note these locations DO NOT accept payments by mail.
Budget Billing is a free service that is available to residential customers. The program makes managing your cash flow easier by providing predictable monthly payments. By signing up for our new budget billing program, you can avoid seasonal spikes that may be difficult to pay when not planned for in advance. Learn more about West Virginia American Water's budget billing program today.
H20 Help to Others Program
Although our lives depend on an ample supply of tap water, many of us take water for granted. Unfortunately, there are many people and families who risk losing water service because they can’t pay their water bills. For customers who have fallen on difficult financial times, American Water’s H20 Help to Others Program has been providing assistance for over a decade to those who qualify in participating states.
H20 Help to Others Program takes a three-fold approach to assistance. Hardship grants, monthly service discounts and complimentary water-saving devices and education to change water use habits all combine to create a program that has helped thousands of families since it was founded in 1991.
Another benefit of H20 Help to Others Program is that if often connects customers with other sources of aid in their communities, including other assistance programs for which they might qualify. Typically, those who qualify for the program are able to begin paying their water and other utility bills in a timely manner, start meeting other financial obligations, and work toward self-sufficiency.
At American Water, helping out where we can is at the core of who we are.
“No one should ever have to fear a day without water because he or she cannot pay a bill for legitimate reasons.” – John Young, Chief Operating Officer, American Water.
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