American Water
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Billing & Payment Information

We offer several convenient payment options:


Save time and money. Residential customers can sign up for our Electronic Fund Transfer (EFT), and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due. No stamps required. You will still receive a copy of your bill before the due date, so you will have time to ask any questions before payment. Best of all, it’s totally free! To enroll in the program, log on to My H2O Online or contact our customer service center. 


All customers can use our self-service website, My H2O Online, to pay their bill, manage their account(s) and more. Sign up today. Customers who have not registered for web self-service can also pay online by visiting


Use the envelop provided with your bill, and send your payment along with the payment stub to: West Virginia American Water, PO Box 371880, Pittsburgh, PA 15250-7880. No cash, staples or paper clips, please. 


If you do not have questions about your bill, you can pay by phone using your Visa or MasterCard by calling 1.855.748.6066. Be sure to have your account number handy. 


West Virginia American has agreements with several authorized payment locations across the state. Please note, this list changes periodically. Customers are encouraged to call the location first, to ensure they still accept payments for West Virginia American Water. Please note these locations DO NOT accept payments by mail.


If someone handles paying your bills, such as a relative, trustee or social service organization, we can send a copy of your bill, as well as any reminder, past-due and shut-off notices, to that third party. Contact our customer service center at 1-800-565-7292 for more information or visit My H2O Online.

*There is a third-party fee per transaction for credit card or e-check payments.

Budget Billing

Budget Billing is a free service that is available to residential customers. The program makes managing your cash flow easier by providing predictable monthly payments. By signing up for our new budget billing program, you can avoid seasonal spikes that may be difficult to pay when not planned for in advance. Learn more about West Virginia American Water's budget billing program today. 

H20 Help to Others Program

Although our lives depend on an ample supply of tap water, many of us take water for granted. Unfortunately, there are many people and families who risk losing water service because they can’t pay their water bills. For customers who have fallen on difficult financial times, West Virginia American Water’s H20 Help to Others Program has been providing assistance to those who qualify.

For more information: