American Water
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Customer Communications

Our Response to June 2016 Floods

2015 Year in Review

Bill Inserts

From time to time, we receive requests for electronic copies of our bill inserts. Please feel free to print these out and use them as handouts.

Freedom Industries Chemical Spill

For information about West Virginia American Water's response to the Freedom Industries chemical spill, click here.


Communications Materials

Keeping customers informed is one of our main priorities. We communicate regularly in a variety of ways that help us provide high-quality customer service, as well as high-quality water service. Our Customer Communications are designed to inform and educate our customers on topics like wise water use, leak detection, our involvement in our communities and our investment in infrastructure. 

Here you'll find our most recent Customer Communications to view and download.

Don't forget to visit our video site!