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Contact Us

Customer Service
800.685.8660

We're available 24 hours a day, 7 days a week.

Please call this number for questions or comments about your service, billing/collections, water quality, move-in/move-out notification, changes to your account, My H20 Online, water usage, new tap requests, main break or fire damage reports, and all related matters. Our representatives are available 24/7 to assist you. Customers can also reach us at infowv@amwater.com.

At West Virginia American Water, providing you with the best customer service possible is our priority. If you have an issue that could not be resolved after contacting our Customer Service Center (1-800-685-8660 or infowv@amwater.com) please feel free to e-mail us at presidentmcintyre@amwater.com. This forum does not take the place of our Customer Service Center, which must be the first method of customer contact - particularly for issues that need to be addressed immediately. However, if your question, concern or request is still not resolved, you may contact us at this email address, being sure to provide as much information as you can (name, address, account number, type of issue, best contact method, etc.) so that we can better assist you. This account will be checked periodically on business days. For immediate assistance 24/7, please contact Customer Service at 1-800-685-8660.

Main Office

  • Jeffrey McIntyre, President
    West Virginia American Water
    1600 Pennsylvania Ave.
    Charleston, WV 25302
    304.353.6300

Career Opportunities

If you are interested in applying for employment with West Virginia American Water, please refer to our online system. We only accept resumes/applications through this system.

Charitable Donations

West Virginia American Water is pleased to support the communities we serve through a variety of volunteer efforts as well as charitable donations and sponsorships. Due to the volume of requests we receive, please submit your request using our convenient online donation form. Click here to learn more about our giving program and how you can apply.

Media Inquiries

Business Development

The business development team address all growth opportunities outside of the company's existing footprint. This includes bulk water sales to municipalities, acquisition of water or wastewater systems, contracts to operate and maintain water or wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us. 

Government Affairs

Government affairs serves as company liaison to elected officials, business and community leaders in the municipalities served by West Virginia American Water.

New Development and Construction

If you are a developer, business owner or other entity interested in extending water infrastructure (including fire service, high-volume meters, hydrants or main extensions) to a new project either within or near an existing West Virginia American Water service area, contact us.

Procurement

For questions related to purchasing and service agreements for contract work at West Virginia American Water.

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

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Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043
856-346-8200

Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.