CUSTOMER ASSISTANCE PROGRAMS

American Water remains committed to helping our customers who are experiencing hardship due to the coronavirus (COVID-19) pandemic. We urge customers struggling to pay their bill to take action now and look at the programs available.

State Customer Assistance Programs

Many of our states offer low income and/or hardship programs to our customers in need. These programs vary from state to state. To learn more about the Customer Assistance Programs available in your state, please click on the state below.

Budget Billing

Budget billing is a free service that is available to eligible residential customers. The program makes managing your cash flow easier by providing predictable monthly payments and avoiding seasonal spikes that may be difficult to pay when not planned for in advance.

Installment Plans

In some cases, we may also be able to offer customers an installment plan to extend the time a customer has to pay a past due balance. This is a free service that assists eligible customers spread the costs of the past due balances over time.

Programs and offerings vary by state. To learn more about the Customer Assistance Programs available in your state, please click on the state below.

State Customer Assistance Program Links:

California | Illinois | Indiana | Iowa | Kentucky | Maryland | Missouri | Michigan | New Jersey | New York | Pennsylvania | Tennessee | Virginia | West Virginia

Unfortunately, Hawaii customers are not eligible at this time

customer benefits map