• Log into MyWater to:
  • Make a one-time payment using your bank account.
  • Make a one-time credit card payment.
  • Schedule automatic payments to avoid late fees. With Auto Pay, your bill will be paid on time, every time, on the date it is due. You can choose to have your monthly bill automatically applied to your credit card or deducted directly from your checking or savings account. No stamps required. Enroll today on MyWater.
• To pay without registering for an account, visit amwater.com/billpay. Be sure to have your account number handy.

Pay with credit card:

• Call 1-855-748-6066 to pay with Visa, MasterCard, Discover, American Express or your bank account (Electronic Check).
• Be sure to have your 16 digit account number handy which can be found on your bill.

Send payment along with payment stub to:
Illinois American Water
P.O. Box 6029
Carol Stream, IL 60197-6029

No cash, staples or paper clips please.

Some Illinois American Water facilities accept customer payments on location. Please see the below list of payment locations and details.
Illinois American Water – Belleville Office
Address: 100 N. Water Works Drive, Belleville, IL 62223
Hours: Monday – Friday, 7:00 AM – 3:30 PM; closed on holidays
What to bring: Account Number or copy of your bill is preferred, but not required.
Other Details: Check, Money Order, Credit Card and Debit Card Payments accepted. Cash Payments are not accepted at this location.

Illinois American Water – Champaign/Urbana Office
Address: 1406 Cardinal Court, Urbana, IL 61801
Hours: Monday – Friday, 7:00 AM – 3:00 PM; closed on holidays
What to bring: Account Number or copy of your bill is preferred, but not required.
Other Details: Cash, Check, Money Order, Credit Card and Debit Card Payments accepted. A payment box is also located outside.

Illinois American Water – Jerseyville Office
Address: 502 Mound St., Jerseyville, IL 62052
Hours: Monday, Wednesday, Friday, 11:00 AM – 3:00 PM; closed on holidays
What to bring: Copy of your bill is preferred, but not required.
Other Details: Cash, Check, and Monday order Payments accepted only. Card Payments are not accepted at this location.

Illinois American Water – Pontiac Office
Address: 113 S Locust St, Pontiac, IL 61764
Hours: Monday – Friday, 7:45 AM – 3:45 PM; closed on holidays
What to bring: Copy of your bill is preferred, but not required.
Other Details: Credit Card and Debit Card Payments accepted only. Cash and Check Payments are not accepted at this location.

Illinois American Water – Streator Office
Address: 1301 West Main Street, Streator, IL 61364
Hours: Monday – Friday, 8:00 AM – 3:30 PM; closed on holidays
What to bring: Government-issued ID required. Copy of your bill is preferred, but not required.
Other Details: Check, Credit Card and Debit Card Payments accepted. Cash Payments are not accepted at this location.

Illinois American Water partners with CheckFreePay who offers many Authorized Payment Locations across the state. If you would like to make a payment in person, we strongly encourage customers to make payments only at the authorized payment locations found at the below link.

Please note that payment locations and terms change periodically, and some locations charge for this service. Customers are encouraged to call the location first to verify they still accept payments for Illinois American Water, as well as the fee information provided on this site. Please note these locations DO NOT accept payments by mail.