AN UPDATE TO OUR RESPONSE ABOUT COVID-19
At Kentucky American Water, we remain committed to keeping you informed as we continue our work to deliver clean, safe and reliable water service to you during the COVID-19 public health emergency.
WE HAVE A PLAN
Kentucky American Water activated our business continuity plan to strengthen our ability to continue to provide reliable, high-quality service to our customers. We continue delivering drinking water service that meets water quality standards, providing wastewater services and protecting our employees and customers during this public health emergency. We are confident that our preparedness efforts and the extraordinary efforts of our employees will enable us to successfully continue operations.
The current health emergency is a rapidly developing and changing situation. We are working to provide our customers and communities with water and wastewater services during this time, all while protecting the health and safety of our employees. Many of our employees are working double duty, not only taking care of you, our customers, but their own families as well. They are dedicated and know the essential service that they provide plays a critical role, given the importance of personal hygiene in preventing the spread of the coronavirus.
WE KEEP SERVICE FLOWING
Over time, you may see Kentucky American Water field service representatives and crews performing needed tasks to keep our operations running. However, for the safety of our employees and our customers, we have suspended and/or scaled back other non-emergency work for the time being. Kentucky American Water continues to conduct its work in coordination and compliance with all federal, state and local agencies and directives. As evolving conditions necessitate changes to our work practices and procedures, we will do so in a way so that we are able to continue to provide water and wastewater services.
Below are the actions we have taken to continue to help our customers and communities through this crisis:
IMPLEMENTED SOCIAL DISTANCING – As mentioned above, you may see our employees and crews performing work. For your safety and the safety of our employees, we ask that you do not approach our employees. We request that you follow social distancing recommendations issued by the Centers for Disease Control and Prevention.
HELPING OUR COMMUNITIES – American Water and the American Water Charitable Foundation announced a $100,000 contribution to Feeding America to support food banks across the country. The Foundation will also match employee donations to Feeding America, or other eligible organizations, up to $1,000 per employee, in accordance with its matching gift guidelines.
UPDATING YOUR CONTACT INFORMATION – Many customers have visited our MyWater customer portal to update their emergency contact information. If you have not done so, please take a moment to ensure your information is accurate.
READY TO ASSIST – Kentucky American Water has a comprehensive customer assistance page that contains information on several assistance programs and how to apply.
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ADDITIONAL WATER & WASTEWATER SAFETY INFORMATION
For additional information about the coronavirus and drinking water and wastewater, please visit:
- Environmental Protection Agency - Americans can continue to use and drink water from their tap as usual
- World Health Organization - Water treatment practices effective against COVID-19, WHO says
ADDITIONAL CORONAVIRUS INFORMATION
For additional information about the coronavirus, please visit:
We will keep you updated on our actions as this national public health emergency evolves. For more information on our pandemic preparedness and response, as well as customer service options, visit www.kentuckyamwater.com.
Stay healthy and safe. Thank you.