We have agreements with hundreds of merchants in our service areas where you can pay your bill in person. These locations include supermarkets, drug stores and other local merchants. 

You can easily search below for the location closest to you.

Please note that payment locations and terms change periodically, and some locations charge for this service. Customers are encouraged to call the location first to verify they still accept payments for Kentucky American Water, as well as the fee information provided on this site. Please note these locations DO NOT accept payments by mail.

**For customers who have received a disconnection notice**
Locate your account number and scheduled disconnection date on your billing statement/notice. Submit your payment at one of the authorized Pay In Person Locations before the disconnection date and record the payment authorization/receipt number. To find an authorized payment location near you, please use the search engine below.

It is no longer necessary to contact us with a payment authorization or receipt number to confirm that a payment has been made UNLESS you are without water service or if you pay your bill at a payment location NOT listed in the results below. If you have any questions, please contact the Customer Service Center at 1-800-678-6301.

These locations are accepting drop-box payments at this time. The Lexington location also has a drive-up, interactive payment kiosk available to accept payments, including cash, check and card payments. An indoor payment kiosk is also available M-F, 9 a.m. to 4 p.m. Please have your account number handy to use the kiosks.

Lexington Office
2300 Richmond Road
Lexington, KY 40502

Livingston Office
9246 Main Street
Livingston, KY 40445