YOUR WATER RATES
Water-service rates are based on the real costs of treating and delivering water to customers, and are regulated by state public utilities commissions (PUCs). In Kentucky, our rates are regulated by the Kentucky Public Service Commission.
To determine rates, we work with PSC staffs to study costs of construction, maintenance, operation, administration and financing. Once the studies are complete, the company and PSC present any differing conclusions during an evidentiary hearing. The PSC then considers all the written and oral testimony in the case as well as other evidence and issues an order regarding rates.
You can learn more about the Kentucky Public Service Commission's ratemaking process through this online video: Ratemaking Basics