Bill Paying Assistance Programs

Customers who qualify may receive a discount on their monthly fixed water and/or wastewater service charge and volumetric charge. 

• Discount - Water: For water customers who qualify, there is a tiered discount ranging from 15-60% of the Fixed Service Charge and volumetric Water Charge depending on household income levels. To qualify for this program, customers must be at or below 200% of the Federal Poverty Level. 
• Discount - Wastewater: For wastewater customers who qualify, there is a tiered discount ranging from 15-60% of the Fixed Service Charge and Volumetric Wastewater Charge depending on household income levels. To qualify for this program, customers must be at or below 200% of the Federal Poverty Level.

 

The H2O Grants and Discounts are administered by SHARES, which is an independent, non-profit organization established to help those in need pay their utility bills. For more information, or to see if you qualify for these programs, contact SHARES toll-free at 1-877-652-9426 (1-877-NJAWH2O) or log on to www.sharesnation.org.

Payment Arrangements & Installment Plans

If you cannot pay your bill by the due date, please contact our customer service center at 1-800-272-1325 BEFORE the due date. They will work with you to determine payment plan options that may be available.

Budget billing is a free service available to residential customers that makes managing your cashflow easier. It provides predictable monthly payments while avoiding seasonal spikes that may be difficult to pay when not planned for in advance. To sign up or to see if you are eligible, call our customer service center at 1-800-272-1325. Click here for more information. 

Winter Termination Program Available November 15 - March 15

If you are having trouble paying your residential electric, sewer and water service bills this winter, the NJ Department of Community Affairs has a program to protect you from having these utilities turned off from November 15 through March 15.

Who is Eligible?
You qualify for protection during this period if you are being helped by one of the programs listed below:

• Federal Home Energy Assistance Program (HEAP)
• Temporary Assistance to Needy Families (TANF)
• Federal Supplemental Security Income (SSI)
• Pharmaceutical Assistance to the Aged and Disabled (PAAD)
• General Assistance (GA) benefits
• Universal Service Fund (USF)
• Low-income Household Water Assistance Program
• Lifeline Credit Program

OR

• You are unable to pay your utility bills because of circumstances beyond your control such as unemployment, illness, medically related expenses, recent death of an immediate family member, and any other circumstances, which might cause financial hardship.

What do you have to do?

1. If you qualify for protection from shut-off during this period, you should contact your utility company to advise the company that you are eligible for coverage under the State’s Winter Termination Program. You should also pay as much as you can on your bill(s) during the winter.
2. Customers also have the option to complete the following Self-Certification form and provide this form to their utility company as a way of notifying the company of their eligibility for protection. When using the Self-Certification form it is recommended that a copy of the form be retained for one’s personal records. Click here for the Self-Certification Form.

Please note that completion and submission of the Self-Certification form to your utility company is NOT required in order to receive protection under the Winter Termination Program. Protection under the Winter Termination Program can be obtained by verbally advising your utility company(ies) of your eligibility or by submitting this Self-Certification form to the utility company. In either case, please contact your utility company’s customer service number to report your eligibility and/or learn how it wishes to receive the Self- Certification form. You should also log onto DCAid: https://dcaid.dca.nj.gov/en-US/are-you-eligible or contact NJ211 at 211 or 1-877-652-1148 for possible assistance with your utilities.

Medical Need Certification 

If you or someone who resides in your home has an emergency medical condition that would be adversely affected by water service interruption and you are having difficulty paying your bill, call us at 1-855-669-8753. In addition to other deferred payment arrangements we offer, you may be entitled to a medical emergency service continuance pursuant to N.J.A.C. 14:3-3A.2(i). If you meet the requirements of this regulation, your water service will be continued for up to three (3) months. To qualify, you must call the Company and we will fax a medical emergency certificate to your licensed physician or nurse practitioner to be completed and returned to us.