Easy Access to Online Tasks

Start Stop and Move Service Button Historical Bills Button Alert Notification Button


Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-877-426-6999

For Mt. Ebo wastewater customers Only
Please call 1-845-878-0007, Monday through Friday from 8 a.m. and 4 p.m. For after hours emergencies in Mt. Ebo wastewater only: Please call Allied Pollution Control at 845-878-0007.

amwater call center

Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday

Prefer to manage your account online without talking to a customer service representative? With MyWater and Our Advanced Voice Activated System, you can do just that!

  • Online: Sign up for MyWater (, our self-service tool that allows you to manage your account online (be sure to have your account number handy if you're logging on for the first time).
  • Advanced Voice Activated System: Call us, but no need to wait for a live customer service rep. Our advanced voice activated system can handle our most frequently asked customer service requests.

Benefits Of Using MyWater Chart


For all customers EXCEPT Mt. Ebo Wastewater:
Please make the check payable to “New York American Water” and mail to
New York American Water
P.O. Box 371332, Pittsburgh
PA 15250-7332

For Mt. Ebo Wastewater Customers ONLY:
Please make the check payable to “Mt. Ebo Sewage Works” and mail to
New York American Water
1273 Route 311
Patterson, NY 12563

New York American Water
60 Brooklyn Avenue
Merrick, NY 11566

Online Form

Customer Service Form
Please note that the response time is 2-3 days. If your request is regarding a water emergency or related to water quality, please contact our customer service center directly.

Career Opportunities
Browse our available openings.

Media and Press Inquiries

Investor Relations
Visit our Investor Relations website