ADVANCED METERING INFRASTRUCTURE (AMI)
New York American Water is providing all customers with new advanced metering technology.
New York American Water is replacing all 126,500 meters across our Long Island and Upstate service areas to fulfill regulatory requirements and empower our customers to better manage their water use through access to data. The AMI meter replacement effort began in May 2020 and will continue through 2025. Customers will receive communication from New York American Water in advance of their neighborhood being scheduled for meter replacement.
Given the COVID-19 public health emergency, New York American Water is moving forward with deployment of AMI for customers whose meter is located in an outdoor meter pits. This allows New York American Water to deploy AMI meters without entering a customer's premise.
Once a customer receives a new AMI meter, they can sign up for the EyeOnWater customer portal via the app or desktop platform, and access their personal water use data 24/7! EyeOnWater can notify customers of leaks on their property and help customers monitor usage to avoid a high bill.
Sign up for EyeOnWater today at amwater.eyeonwater.com or download the EyeOnWater app for the AppStore. You will need your New York American Water account number to sign up.
Check out this informational video on AMI deployment for our customers.