New York American Water will be providing all customers with new advanced metering technology.

New York American Water will replace all 126,500 meters across our Long Island and Upstate service areas to fulfill regulatory requirements and empower our customers with access to data. The AMI meter replacement effort will begin in May 2020 and continue through 2025. Customers will receive communication from New York American Water in advance of their community being scheduled for meter replacement.

Given the COVID-19 public health emergency, New York American Water is moving forward with deployment of AMI for customers whose meter is located in an outdoor meter pits. This allows New York American Water to deploy AMI meters without entering a customer's premise.

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