Your Water Rates
New York American Water is regulated by the New York State Public Service Commission (PSC), and rates are established based upon the cost of providing service. This includes construction, maintenance, operation, administration and financing. Periodically, the company will file with the PSC for updates to its rates based on new infrastructure investments and any changes in the costs to operate the water system. This is referred to as a base rate case.*
As part of the rate filing, New York American Water must submit to the PSC extensive financial and operational data documenting its cost of doing business. The PSC then scrutinizes information provided by the company in an open and thorough process. Public hearings are held around the state to obtain customer input. And, after examining all the information, the PSC may grant all, some or none of the company’s request.
*Costs of certain large system improvements can be recovered between base rate cases through System Improvement Charges (SIC), a program that was approved by the PSC and has allowed the company to implement several critical projects, such as iron removal treatment facilities and well and storage tank rehabilitations. Each completed SIC project is thoroughly reviewed by the PSC before a charge is implemented.
Tariffs of Systems New York American Water Operates*
- Arbor Hills Waterworks, Inc. Tariff
- Battisti Water Supply Corporation Tariff
- Painted Apron Water Company Tariff
*New York American Water has been appointed temporary operator of these systems by orders of the New York State Public Service Commission.
New York American Water Receives Rate Order from PSC
The New York State Public Service Commission (PSC) approved a four-year rate plan for New York American Water beginning June 1, 2017.
Conservation Rate Structure
The approved four-year rate plan includes a conservation rate structure for our customers. The New York State Department of Conservation (NYSDEC) has established a goal for all Long Island water suppliers to reduce water consumption by 15 percent to help ensure the long-term sustainability of our water source, the Long Island Aquifer. According to the conservation rate structure, the more water customers use, the more customers will pay per gallon. This rate structure encourages efficient use of water by our customers.
In order to maintain the long-term sustainability of the Long Island Aquifer and guarantee the provision of clean, high quality water service for Long Island residents, New York American Water is encouraging all of its customers to consider conservation.
Key Drivers of the Rate Plan
The need for a rate change was driven primarily by the more than $130 million New York American Water spent on replacing, rehabilitating and upgrading its treatment and distribution facilities after its last rate change was approved. These improvements helped to enhance water quality, service reliability and fire protection. Upgrades included:
- Replacing and rehabilitating aging water pipelines, as well as valves, service lines and other parts of its more than 1,200-mile distribution system.
- Source of supply/capacity projects
- Groundwater well station improvements
- Updated storage facilities to enhance service reliability
- Pump stations to improve water pressure
- New or replaced fire hydrants to enhance fire protection
- New meters and services
Even with the rate change, our water, delivered straight to your tap, still costs around a penny per gallon. With few exceptions, water will remain one of the lowest utility bills that a household pays.
On January 1, 2021, after discussions with the New York State Department of Public Service and in light of Liberty Utilities proposed acquisition of New York American Water, as well as New York State's current economic environment, New York American Water sought Public Service Commission approval to delay implementation of Rate Year 4 rates until May 1, 2021, subject to a make-whole provision.
Per the Order issued December 30, 2020, all previously approved rate increases were postponed until May 1, 2021, at which time the rate increase went into effect. New York American Water was granted a make-whole provision and a surcharge will be applied to customers’ bills May 1, 2021 through March 31, 2022. For details on the May 1 rate increase, click here.
For more information:
- NY Public Service Commission - Rate Filing Documents and PSC Order
- Customers can also contact our Customer Service Center at 1-877-426-6999, M-F, 7 a.m. to 7 p.m.
- You can learn more about the rate setting process in our white paper: Challenges In The Water Industry: The Rate Approval Process .
Service Area Descriptions
Service Area 1
Applies to customers in the following districts:
- Beaver Dam Lake, New Vernon, Whitlock Farms Districts: New Windsor* and Cornwall*, Orange County.
- Cambridge District: Cambridge, Jackson* and White Creek*, Washington County.
- Dykeer District: Lincolndale and The Willows (development), Westchester County.
- Hoey-DeGraw District: Forestburgh*, Sullivan County.
- Kingsvale District: Ulster and the developments of Whittier, Deer Run and Kuku Ln.*, Ulster County.
- Long Island District: Atlantic Beach, Baldwin, Cedarhurst, East Rockaway, Hempstead*, Hewlett, Hewlett Bay Park, Hewlett Harbor, Hewlett Neck, Island Park, Lawrence, Lynbrook, Malverne, Mill Neck*, Oceanside, Roosevelt, Valley Stream, Woodsburgh, Woodmere, Nassau County; Mamakating*, Sullivan County; and Rochester*, Ulster County.
- Lucas Estates: Rochester, Ulster County.
- Mt. Ebo District: Southeast*, Putnam County.
- Spring Glen Lake: Mamakating, Sullivan County.
- Waccabuc District: Lewisboro and Indian Hill (development), Westchester County.
- West Branch Acres District: Carmel*, Putnam County.
- Wild Oaks District: Lewisboro, developments of Wild Oaks Park in Goldens Bridge, Katonah Close Guilford Circle, The Glen at Lewisboro, Cedar Woods and Deer Tract Lane and Nash Road, Westchester County.
Service Area 2
- Merrick District: Applies to customers in Merrick, North Merrick, Bellmore, North Bellmore, Wantagh, North Wantagh, Seaford, Massapequa*, Massapequa Park*, Levittown*, Hempstead* and Oyster Bay*, Nassau County
- North Shore (Sea Cliff) District: Applies to customers in Sea Cliff, Glen Head, Glenwood Landing, Old Brookville*, Roslyn Harbor* and Glen Cove*, Nassau County
* Partially served