Our team of experts continuously monitor, maintain and upgrade our facilities to ensure that they operate efficiently and meet all regulatory standards. This requires constantly upgrading our infrastructure, including:

  • treatment plants
  • tanks
  • pump stations
  • water mains
  • fire hydrants
  • metering equipment

In fact, every year, New York American Water spends millions on water system improvements at its treatment facilities and in its distribution systems. These projects help to improve water quality, service reliability and fire protection for the communities we serve. And, they create jobs. For every $1 million invested in water infrastructure, it is estimated that 16 jobs are created.

Your Water Bill at Work

New York American Water invested $54 million in 2019 in its treatment and distribution facilities. Large investments, such as water plants and tanks, have high visibility; however, a significant portion of our investment also goes toward upgrading underground water mains. These projects help to improve water quality, service reliability and fire protection for the communities we serve. At the same time, the cost of water service remains less than a penny a gallon. 

New York residents, in nearly 50 communities, count on us to keep their water safe, clean and reliable. By constantly upgrading our infrastructure, we aim to keep it that way. Think of it as your water bill at work – right in your own neighborhood.

Why Capital Investments Are So Important

According to the 2017 Report Card by the American Society of Civil Engineers, New York has $38.7 billion in drinking water infrastructure needs over the next 20 years. We are jeopardizing our quality of life today and for future generations if we fail to properly maintain this vital infrastructure. That’s why New York American Water, proactively replaces aging pipe and upgrades our facilities to continue to deliver reliable service, high-quality water and fire protection.

Working as a Team

It takes a coordinated effort to continuously monitor, maintain and upgrade our systems with nearly 1,300 miles of water main and other infrastructure that includes treatment plants, tanks, pump stations, fire hydrants and metering equipment.

The Geographic Information System (GIS) team continually performs this analysis on all water mains; and provides engineers and operators with interactive maps


available within an online project planning tool. The addition of the maps provide the decision maker with easy-to-digest condition data. This helps them even more efficiently apply their professional expertise to the project plan. The example picture on the right displays some of the information instantly available to project planners when they click a water main in the map.

Click here for an interactive map of our current infrastructure upgrade projects across New York