Pennsylvania American Water Extends Suspension of Water Service Shutoffs to April 2021

Pennsylvania American Water has extended its voluntary suspension of water service shutoffs until after March 31, 2021. The company’s decision follows the Pennsylvania Public Utility Commission (PUC)’s modified emergency order that allowed utilities to resume service shutoffs Nov. 9 with certain consumer protections in place. The company will not resume assessing late fees or shutting off water service for non-payment until April 2021. This extended suspension applies to all customers, both residential and non-residential. 

Pennsylvania American Water customers who are having difficulty paying their water and/or wastewater bills are encouraged to establish payment arrangements or apply for assistance through the company’s H2O Help to Others program. This program offers financial assistance for income-eligible customers, including grants of up to $500 per year, discounts on monthly water and wastewater charges, and water-saving devices and education. Payment arrangements are available to all customers, regardless of income, and extend the amount of time a customer has to pay a past due balance. The company is also extending payment arrangement programs to non-residential customers.

The company urges customers who are facing financial hardship to not wait to seek assistance until a shutoff is looming. Customers are encouraged to contact the company and explore the customer assistance and payment options available to them. For more information about Pennsylvania American Water’s customer assistance programs, visit or call 1-800-565-7292. The company also recently released a new educational video on its customer assistance programs.