Treatment to Tap Header.png

From Treatment to Tap: We're Investing in You

Pennsylvania American Water is committed to delivering safe and reliable water and wastewater services to more than 2.4 million customers across the Commonwealth.  

To support this mission, we filed a rate adjustment request with the Pennsylvania Public Utility Commission (PUC) on November 14, 2025, to help fund over $1.2 billion in critical infrastructure upgrades through June 2027. 

Why We're Investing 

Components of many of our systems’ infrastructure are more than a century old. Planned upgrades will continue improving water quality and reliability by: 

  • Eliminating lead service lines by 2037
  • Expanding PFAS treatment across multiple systems with $321 million investment
  • Replacing 117 miles of aging water mains
  • Replacing 32 miles of aging wastewater mains to prevent millions of gallons of untreated wastewater from entering drinking water sources and recreational waterways  

For more information on Pennsylvania American Water’s infrastructure investment efforts, visit pennsylvaniaamwater.com/infrastructure.  

Water System Improvements

We're investing in water system upgrades across Pennsylvania to improve service quality and reliability. Below are examples of water infrastructure upgrades in your community: 

  • Audubon: Infrastructure upgrades commenced immediately after we acquired the system in May 2025. Three wells exceeding Pennsylvania Department of Environmental Protection PFAS limits were shut down and water is being redirected from our Norristown system. 
  • Coatesville: A 21-mile main replacement project from Caln Township to Quarryville is underway using slip lining to upgrade aging infrastructure with minimal disruption to customers’ service.  
  • Greater Pittsburgh Area: Hays Mine Water Treatment Plant is being upgraded to expand the beneficial use of treatment residuals, reduce landfill disposal and deliver long-term savings and environmental benefits while maintaining affordable service. 
  • Hershey: Upgrades to the Hershey Water Treatment Plant and booster station infrastructure will improve water storage and turnover, helping maintain fresher, better-quality drinking water. 
  • Monroe County: Through the Mid-Monroe Interconnect Project, installation of 3.5 miles of main will connect existing water systems, improving reliability, pressure and emergency service across communities. 
  • New Castle: Filter upgrades at the New Castle Water Treatment Plant include new media and instrumentation to improve water quality, taste and system reliability. 
  • Norristown: A nearly $6 million project is replacing aging mains in Norristown and East Norriton, improving water flow and reliability. 
  • Philipsburg: Construction of a new 1-million-gallon tank and baffled clearwell at the Philipsburg Water Treatment Plant will enhance water quality and reliability. 
  • Royersford: Construction of the new Lock 57 Water Treatment Plant will replace the existing 1917 facility and feature advanced treatment for emerging contaminants like PFAS. 
  • Scranton: Dam improvements include removing Curtis Dam and upgrading spillways at Maple Lake, Marshwood and Dunmore Dam No. 7 to reduce flood risks and support long-term environmental health. 
  • Wyomissing: Two new tanks are being installed to enhance water pressure and fire protection, improving everyday service reliability and emergency response capabilities. 

Wastewater System Improvements

We’re making targeted improvements to wastewater systems in communities across Pennsylvania: 

  • Butler: Installing wet weather tanks and upgrading pump stations to eliminate sewer overflows during major storms. 
  • Exeter: Installing equalization tanks and new pump stations to manage stormwater and prevent overflows. 
  • Fairview: Upgrading chemical systems and installing new dewatering equipment to improve safety and efficiency. 
  • Kane: Expanding wet weather capacity and upgrading treatment systems to prevent overflows. 
  • McEwensville: Adding phosphorus removal systems to protect local streams. 
  • McKeesport: Advancing stormwater separation to reduce pollution. 
  • Saw Creek: Replacing aging tanks and lift stations to improve reliability. 
  • Scranton: Building overflow storage and upgrading pumps to reduce untreated discharges. 
  • York: Replacing 2,500 feet of clay pipe and installing a digital control system to reduce overflows and improve plant performance. 

Supporting Affordability 

We believe that the service we provide should be safe, reliable and affordable. In support of our commitment to affordability, we are proposing: 

  • A Deduct Adjustment to calculate summer wastewater charges based on average winter water use, excluding seasonal spikes from outdoor activities like lawn watering and car washing. 
  • A Renter Assistance Pilot Program (RAPP) in Butler and Scranton to support low-income renters in master-metered buildings with quarterly stipends. Administered by the Dollar Energy Fund, RAPP will test outreach, eligibility and cost management strategies during a two-year period. 


To learn more about our H2O Help to Others customer assistance program, offering grants, bill discounts, arrearage forgiveness and water-saving devices and education, visit pennsylvaniaamwater.com/H2O. 

What this Means for You 

If the proposed rate adjustment is approved by the PUC as we’ve requested: 

  • The average residential water customer (using 3,263 gallons/month) would see a monthly increase of $13.72, from $81.55 to $95.27. 
  • The average residential wastewater sanitary sewer customer (based on winter average usage of 3,164 gallons/month) would see a monthly increase of $10.00, from $109.50 to $119.50. 
  • The average residential wastewater combined sewer customer (based on winter average usage of 3,164 gallons/month) would see a monthly increase of $20.54, from $103.62 to $124.16. 

With the adjusted rates, the typical residential customer would receive a day’s worth of water (109 gallons) to drink, cook, wash and maintain their general health and well-being for approximately $3.18, which remains a good value for clean, safe, reliable water service delivered straight to customers’ taps. 

The video below provides an overview of the rate-making process. To learn more about Pennsylvania American Water's rates, visit pennsylvaniaamwater.com/rates. 

Questions?

Please contact us at PA.Communityrelations@amwater.com.