At Pennsylvania American Water, providing safe, clean, reliable and affordable water service is a foundation for healthy communities and our company's our top priority. Although we do not have a problem with lead service lines or lead levels in water, we believe that removing the risk of customer-side lead service lines over time is the right thing to do for the health, safety and peace of mind of our customers. For this reason, we developed and launched a program with the goal of replacing all customer-side lead service lines. 

If the customer-owned portion of your service line is made of lead, we’d like to work with you to replace it at no direct cost to you. Under a signed agreement with each customer, Pennsylvania American Water will perform the work, cover the cost, and provide a 2-year warranty, and the customer will retain ownership of the new water service line once installed. Read more about how the program works on our FAQ page. 

Please note that if your service line contains lead, it does not mean you cannot use water as you normally do. Your water continues to meet water quality standards. We treat water to prevent corrosion of service lines and household plumbing, and our ongoing lead and copper compliance testing continues to meet state and federal water quality regulations, including those set for lead.