boil-water-order-lifted-in-village-of-glasford-critical-maintenance-at-water-treatment-plant-completed
July 23, 2020

Boil Water Order LIFTED in Village of Glasford; Critical Maintenance at Water Treatment Plant Completed

Glasford, Ill. (July 23, 2020) – Illinois American Water has completed critical maintenance at its Glasford Water Treatment Plant and lifted the related boil water order issued earlier this week. The work at the plant involved replacing a valve and filter media. Due to the nature of the work, water pressure was impacted. Illinois American Water contacted customers in advance to notify of the planned work and temporary impact to water service.

Water service has been returned to normal and customers no longer need to boil their water prior to consumption. During the boil water order, Illinois American Water performed a series of tests to determine if the water met regulatory drinking water standards. Samples were taken from sites in the affected area and tests confirmed that the water meets all state and federal requirements.

Customers are being notified of the boil water order lift via media outreach, website updates at www.illinoisamwater.com and Illinois American Water’s customer notification system which contacts customers via phone, phone and text, or email based on customer preferences. Customers can access Illinois American Water’s online alerts at https://amwater.com/ilaw/alerts.

Customers are encouraged to keep their contact information updated by logging on to the company’s web selfservice portal at www.amwater.com to enter their contact information and preferences. Customers who do not have Internet access can contact the customer service center at 800‐422‐2782 to update their contact information.

Illinois American Water
Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit amwater.com and follow on Twitter, Facebook and LinkedIn.

About American Water
With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.

Media Contact:
Karen Cotton, External Affairs Manager
309.566.4126 or karen.cotton@amwater.com

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