Illinois American Water Completes Repairs at Water Treatment Plant; Conservation Measures Continue

Lincoln, Ill. – Dec. 29, 2020 –Illinois American Water has completed critical repairs at the Lincoln District’s South Water Treatment Plant. An electrical issue which needed to be addressed immediately has been resolved. To ensure continued reliability to the Lincoln service area, the local water service team will continue to analyze data overnight. During this time, the mandatory conservation notice will remain in effect.

Customers must limit all non-essential water use until further notice, including running dishwashers and washing machines at this time. Customers are also asked to avoid filling bathtubs, and to use showers instead. Illinois American Water anticipates lifting the conservation measures tomorrow, Wednesday, Dec. 30, 2020, barring unforeseen circumstances.

Eric Larson, senior operations manager for the Western Division, credited quick work by Illinois American Water and cooperation by customers for keeping water flowing and avoiding additional impact to water service. He said “Because Illinois American Water has a large footprint across the state, we were able to quickly mobilize resources, parts and equipment from our neighboring operations in Peoria. This helped to expedite repairs. I am proud of how quickly our team of experts came together.”

Larson also commended residents and asked them “to continue supporting the local water service team by conserving water.” He said, “We are thankful to our customers who adhered to the conservation measures and assisted our team by curbing water usage. It is important they continue these efforts for a bit longer so we can analyze data and keep water service flowing to homes, businesses, and fire hydrants. We hope to return to normal water usage soon.”

Customers were notified of the conservation measures via the company’s customer notification system which calls, texts and/or emails customers based on account preferences. Information is also available via Illinois American Waters online alerts at Customers will be notified in the same manner when conservation measures are lifted.

Landlords with water service in their name should inform tenants so they are aware of this impact to their water service.

For more information please visit or call 1-800-422-2782.

Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville. For more information, visit and follow Illinois American Water on Twitter and Facebook.


About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable, and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook, and LinkedIn.

Media Contacts

Karen Cotton

External Affairs Manager