Illinois American Water Issues Boil Water Order for City of Farmington

Boil Water Order in effect beginning Thursday, April 1, at 3 p.m.

Farmington, Ill. (March 31, 2021) —Tomorrow, Illinois American Water will install a new high service pump at the Farmington Water Treatment Plant. This work will require a boil water order beginning at 3 p.m. tomorrow – Thursday, April 1, 2021.

This boil water order will be in effect for several days. If the project goes as planned, Illinois American Water expects to lift the boil water order on Saturday, April 3. Please note, the boil water order remains in effect until customers are notified that it has been lifted.

Until then, customers should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water is OK for bathing, washing and other common uses. For more information about boil water orders please visit under Water Quality and Boil Water Order FAQs.

Customers are being notified about the boil water order via media outreach, customer calls and Illinois American Water website updates at Information is also provided to our customer service center representatives. Notification will be completed in the same manner when the boil water order is lifted or should additional action be required.

Landlords who handle the water service account for their tenants should pass on this information to their tenants.

Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville. For more information, visit and follow Illinois American Water on Twitter and Facebook.

About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable, and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook, and LinkedIn.

Media Contacts

Karen Cotton

External Affairs Manager