Illinois American Water Issues Boil Water Order in Mt. Pulaski

Planned work requires boil water order to begin on Wednesday, March 8

Mt. Pulaski, Ill. – (March 6, 2023) – This week, Illinois American Water will be completing critical upgrades at the Mt. Pulaski water treatment plant. This project will result in a boil water order for the community beginning at 7 a.m. on Wednesday, March 8, 2023. The work which is an investment of approximately $40,000 includes replacing two valves, installing new piping and replacing the plant flow meter and chemical injection points.

Beginning Wednesday, March 8, at 7 a.m., Mt. Pulaski customers should bring their water to a rolling boil for five minutes before using water for drinking or cooking. Water is OK for bathing, laundry and other common uses. For more information about boil water orders please view this fact sheet.

Customers are being notified of this impact to their water service in advance so they can prepare. Notification is being provided via media outreach, customer notification via calls and/or email based on customer account preferences and Illinois American Water website alerts at  Information is also provided to our customer service center representatives. Landlords are required to keep tenants informed.

The boil water order is expected to be in effect for several days. Notification will be completed in the same manner when the boil water order is lifted or if additional action is needed. To receive updates, customers should ensure their contact information is up to date on their Illinois American Water account. Customers can manage their account online at or by calling 800-422-2782 to update their information.

Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and wastewater services to approximately 1.3 million people. American Water also operates a quality control and research laboratory in Belleville. For more information, visit and follow Illinois American Water on Twitter and Facebook.


About American Water

With a history dating back to 1886, American Water (NYSE: AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs approximately 6,500 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to an estimated 14 million people in 24 states. American Water provides safe, clean, affordable, and reliable water services to our customers to help keep their lives flowing. For more information, visit and American Water on Twitter, Facebook, and LinkedIn.

Media Contacts

Karen Cotton

Senior Manager External Communications