Illinois American Water Issues Mandatory Conservation Measures for Customers in Pope, Saline, Hardin and Gallatin Counties

Herod, Ill. – (Feb. 19, 2021) – Illinois American Water has issued a mandatory conservation notice to customers in Pope, Saline, Hardin and Gallatin Counties. Illinois American Water serves a portion of these areas.

Illinois American Water customers in this service area must limit all non-essential water use until further notice, including running dishwashers and washing machines at this time. Customers are also asked to avoid filling bathtubs if at all possible and to use showers instead.

Mike Brown, operations superintendent, thanked customers for their assistance. He said, “By following the mandatory conservation order, customers are supporting uninterrupted water service.  We hope to return to normal water usage soon.”

Landlords with water service in their name should inform tenants so they are aware of this impact to their water service. Customers are being notified of the conservation  measures via the company’s customer notification system which calls, texts and/or emails customers based on account preferences. Information is also available via Illinois American Waters online alerts at

Customers will be notified in the same manner when the mandatory conservation notice is lifted.

Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville. For more information, visit and follow Illinois American Water on Twitter and Facebook.


About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable, and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook, and LinkedIn.

Media Contacts

Karen Cotton

External Affairs Manager