Illinois American Water, Salvation Army Partner on Residential Customer Assistance Program in Jerseyville

Jerseyville, Ill. (Feb. 9, 2021) – Illinois American Water is partnering with the Salvation Army office in Jerseyville to administer the company’s H2O Help to Others Program. The program provides financial assistance to residential customers having trouble paying their water and/or wastewater bill.

Residential customers who are behind in payment should call 800-422-2782 as soon as possible to discuss options and prevent service interruption. They may also contact a participating Salvation Army office directly. The Salvation Army office In Jerseyville can be contacted at 618-498-6669. The office is open Monday, Wednesday and Friday from 9 a.m. to 1 p.m.

Illinois American Water established the company’s H2O Help to Others Program 25 years ago. Ethan Steinacher, operations manager for the Central Division, said, “We care about our customers and understand they may at times face circumstances which stretch their finances. This is why our assistance program is based on the occurrence of a financial hardship, rather than income.”

The guidelines of the H2O Help to Others program allow residential customers who have experienced a financial hardship to apply for assistance of up to $200. Assistance of over $200 is also available in extenuating circumstances.

The program is offered across the state in Illinois American Water’s service areas. More information is available online at

Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville. For more information, visit and follow Illinois American Water on Twitter and Facebook.


About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable, and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook, and LinkedIn.

Media Contacts

Karen Cotton

External Affairs Manager