Illinois American Water’s Cairo District Completes Repairs; Boil Water Order Lifted

Cairo, Ill. (Feb. 24, 2021) — Illinois American Water has lifted the boil water order issued to Cairo customers on Friday, Feb. 18, 2021. Customers can resume normal water usage.

During the boil water order, a series of water quality tests were performed to confirm drinking water met regulatory drinking water standards. Samples were taken from sites in the affected area and tests confirmed the water meets all state and federal requirements. It is no longer necessary for customers to boil their water before drinking or cooking.

According to Mike Brown, operations superintendent for the Cairo District, the local team repaired several leaks which had resulted from the extreme cold temperatures last week.  He said, “I am proud of our team.  They worked around the clock in challenging weather to make repairs as quickly and as safely as possible.  They truly care about our customers and are committed to providing excellent service.”

Customers are being notified about the boil water order lift via media outreach, customer calls and Illinois American Water website updates at Information is also provided to our customer service center representatives. Landlords should inform their tenants of the boil water order lift.

Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville. For more information, visit and follow Illinois American Water on Twitter and Facebook.


About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable, and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook, and LinkedIn.

Media Contacts

Karen Cotton

External Affairs Manager