Lincoln, Ill. – Dec. 29, 2020 –Illinois American Water has issued a mandatory conservation notice to all Lincoln area residents. Customers must limit all non-essential water use until further notice, including running dishwashers and washing machines at this time. Customers are also asked to avoid filling bathtubs, and to use showers instead.

Conservation is necessary to sustain continued water service and fire protection to all customers while Illinois American Water addresses an electrical issue at the South Water Treatment Plant. Customers are being notified of the conservation measures via the company’s customer notification system which calls, texts and/or emails customers based on account preferences. Information is also available via Illinois American Waters online alerts at

Eric Larson, senior operations manager for the Western Division, thanked customers for their assistance. He said, “By following the mandatory conservation order, customers are supporting uninterrupted water service for public health and safety.  We are working as safely and as quickly as possible to make critical repairs.  We hope to return to normal water usage soon.”

Landlords with water service in their name should inform tenants so they are aware of this impact to their water service. Customers will be notified when the mandatory conservation notice is lifted, or if additional action is required.

For more information please visit or call 1-800-422-2782.

Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville. For more information, visit and follow Illinois American Water on Twitter and Facebook.


About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable, and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook, and LinkedIn.

Media Contacts

Karen Cotton

External Affairs Manager