planned-water-system-maintenance-requires-boil-water-order-in-village-of-glasford-work-to-begin-on-july-21
July 17, 2020

Planned Water System Maintenance Requires Boil Water Order in Village of Glasford; Work to Begin on July 21

Glasford, Ill. (July 17, 2020) – Next week, Illinois American Water will perform critical maintenance at its Glasford Water Treatment Plant. The work, which involves replacing a valve and filter media, will result in a systemwide boil water order for Village of Glasford customers beginning at 9 AM on Tuesday, July 21, 2020. Customers may also experience a temporary interruption to their water service and/or low water pressure.

Village of Glasford customers should bring their water to a rolling boil for 5 minutes before using water for drinking or cooking. Water can be used for bathing, washing and other common uses.

This boil water order is being issued in accordance with Illinois EPA regulations as the maintenance will interrupt water pressure. Anytime water pressure drops below 20 pounds per square inch in any part of a community’s distribution system, a boil water order must be issued as a precaution to protect customers.

Village of Glasford customers should take measures to prepare for this temporary impact to their water service. Customers are being notified in advance of this work and the related boil water order via media outreach, website updates at www.illinoisamwater.com and Illinois American Water’s customer notification system which contacts customers via phone, phone and text, or email based on customer preferences.

Notification will be provided in the same manners when the boil water order is lifted, or if additional action is needed. Barring unforeseen circumstances, the boil water order is expected to be lifted on Thursday, July 23, 2020. Customers can access Illinois American Water’s online alerts at https://amwater.com/ilaw/alerts.

Customers are encouraged to keep their contact information updated by logging on to the company’s web selfservice portal at www.amwater.com to enter their contact information and preferences. Customers who do not have Internet access can contact the customer service center at 800‐422‐2782 to update their contact information.

Illinois American Water
a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit amwater.com and follow on Twitter, Facebook and LinkedIn.

About American Water
With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.

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