Virginia American Water Service Update for Hopewell District Customers

UPDATED AT 6:00 p.m. - HOPEWELL, Va. (February 15, 2021) Due to a power outage at Virginia American Water’s water treatment facility in Hopewell resulting from the recent ice storms, the company is reporting a water outage for those customers served by its Hopewell water system. This includes approximately 9,500 customers in the City of Hopewell, as well as the subdivisions of New Birchett Estates, Cedar Creek, Cedar Creek West, Strattford Woods and Mullberry Woods in Prince George County.

Dominion Energy identified the cause of the outage as an issue with one of their transformers, and power was restored earlier this afternoon. Virginia American Water is working to fully restore water service to customers as quickly and safely as possible. Once water begins to return, customers are reminded to conserve its usage and also to boil water before consumption according the directions provided, until further notice.

The company is coordinating with local and state officials and providing bottled water again on Tuesday, February 16 from 10:00 am to 5:00 p.m. at Patrick Copeland Elementary School located at 400 Westhill Road. Portable toilets are also available at that site. The company is also delivering water to the hospital, nursing homes and other critical care facilities.

Once water service returns and until further notice, impacted customers should bring tap water to a rolling boil for one minute and allow cooling before using for consumption, drinking, making baby formula, ice cubes, washing vegetables and fruit and for brushing teeth.

Virginia American Water also recommends the following steps:

  • Throw away uncooked food or beverages or ice cubes if made with tap water during the day of the advisory;
  • Keep boiled water in the refrigerator for drinking;
  • Rinse hand-washed dishes for a minute in diluted bleach (one tablespoon of household bleach per gallon of tap water) or clean your dishes in a dishwasher using the hot wash cycle and dry cycle. 
  • Do not swallow water while you are showering or bathing;
  • Provide pets with boiled water after cooling;
  • Do not use home filtering devices in place of boiling or using bottled water; most home water filters will not provide adequate protection from microorganisms;
  • Use only boiled water to treat minor injuries.

Virginia American Water is continuing to work to restore full water service to the Hopewell system, and performing the necessary tests before lifting the boil water advisory. This process can take up to 48 hours from the time water service is fully restored. 

Updates will be provided on the company’s Facebook and Twitter pages as necessary. If customers have any questions, they may call 1-800-452-6863. Additional information is available on Virginia American Water’s website,, under the Alerts Notifications section.

Virginia American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water services to approximately 325,000 people. For more information, visit and follow Virginia American Water on Twitter and Facebook.

About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable, and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook, and LinkedIn.

Media Contacts

Marybeth Leongini

External Affairs Manager