Welcome, New Customers!

Virginia American Water is your local water company.

As a customer of Virginia American Water, you’re in the company of approximately 350,000 people in Alexandria, Dale City, Hopewell and the Northern Neck who, like you, depend on us to provide clean, safe, reliable and affordable water and wastewater service. We know just how far water reaches into your daily life, and we’re committed to making sure your water is accessible and meets or surpasses quality standards.

Helping you is our number one priority and we take pride in providing you with peace of mind with round-the-clock customer service and easy-to-use resources such as online bill payment capabilities, tools to view your water usage, turning your water on or off and reporting emergencies.

For Residential Customers:

Have you just moved in and want your water service turned on? There are two convenient ways to schedule an appointment to have your water service activated at a time that’s convenient for you:

Online: Visit

Call us: 1-800-452-6863, M-F, 7 a.m. – 7 p.m.

For Developers:

Are you a developer or property owner that’s looking to extend water service to a newly constructed home or business?

If you are and would like to extend water and/or wastewater infrastructure to a new project either within or near an existing Virginia American Water service area, please contact our customer service center at 1-800-452-6863 or email for more information. We look forward to working with you!

Are you interested in learning more about our company and services? Here are some helpful and informative links.