WELCOME TO WEST VIRGINIA AMERICAN WATER.
WE’RE PROUD TO BE YOUR NEW WASTEWATER SERVICE PROVIDER.
On March 3, 2026, West Virginia American Water completed the acquisition of the City of Nitro Sanitary Board’s wastewater system. As a trusted provider of safe, clean, reliable water and wastewater service to communities across the state, we look forward to delivering the same high-quality service to you.
You’re in good hands.
Our focus is to provide you with safe, reliable wastewater service – and we have the people and technologies in place to get the job done right. As our valued customer, we wanted to share with you some information about the services we provide, as well as some changes that will be taking place over time.
About your rates:
- West Virginia Public Service Commission (PSC) approved moving Nitro Sanitary customers to West Virginia American Water’s wastewater rates over the course of a 3 year rate phase in. Customers will be at 71% of the WVAW rate for the first year. After the first year, rates will increase by 6% every six months for the next two years, until they match West Virginia American Water’s standard rates.
- All other fees in accordance with West Virginia American Water’s tariff approved by the Public Service Commission of West Virginia (PSC).
About billing:
We will continue to bill you monthly for wastewater service.
Here’s how the billing transition will work: West Virginia American Water will begin billing you for wastewater service in March. The first bill may be prorated and will cover wastewater service charges from March 3 through West Virginia American Water’s first meter read date. You will be billed monthly thereafter. If you are currently a water customer of ours, your wastewater charges will be included on your water bill.
Please note: Nitro cannot accept payments on our behalf. West Virginia American Water has several convenient payment options, including Auto Pay, paying online, by phone and in person.
If I have a balance due with Nitro, who should I pay?
Any balance due for Nitro should be paid and mailed to West Virginia American Water at the address provided on your bill. We also have several convenient payment options, including Auto Pay, paying online on MyWater (amwater.com/mywater), by phone and in person.
Bill Assistance Programs:
West Virginia American Water has been assisting residential customers who qualify through its Special Residential Reduced Rate Program and H2O Help to Others Program™. The program offers:
- Grants: of up to $700 per household per year. To see if you qualify, contact the Dollar Energy Fund, our program administrator, at 1-888-282-6816.
- Bill Discounts: Through our Special Residential Reduced Rate Program, customers who qualify can receive a discount on their monthly water and/or wastewater bill. NOTE: If you are currently receiving a bill discount and/or lower tariff rate on your water bill, the same discount will be automatically extended to the wastewater portion of your bill.
- Budget billing, installment plans and more. For more information or to see if you qualify, visit westvirginiaamwater.com/H2O. Additionally, if you have an existing pledge committed to Nitro, that will be forwarded to West Virginia American Water for processing. Once we receive the payment, it will apply to the outstanding account balance.
For more information or to see if you qualify, visit westvirginiaamwater.com/H2O.
We're investing in your water system.
We believe in investing in our infrastructure. We continually evaluate our systems and facilities, prioritize projects and then make necessary capital investments to improve service. Locally, over the first five years of ownership, West Virginia American Water plans to invest over $42 million in system improvements, including repairs and upgrades to the wastewater treatment plant, replacement of collection system pump stations, and separation of the combined sanitary sewer and storm sewer lines.
Stay informed.
One of the most important steps you can take right now is to ensure we have your correct contact information. Our mass-notification system helps keep customers informed about water-related emergencies—such as boil water advisories, major main breaks, and conservation requirements—as well as general alerts like planned service outages and hydrant flushing. Please visit amwater.com/mywater and use your account number provided on your West Virginia American Water bill to create a MyWater account. Once logged in, click the Edit Info button above My Bill near the top of the page, and click the Change button under Alert Settings to update your contact details and alert preferences.
Emergency alerts are automatically sent to all phone numbers and email addresses on file, but you must opt in to receive general alerts. Timely updates are essential, especially as we begin work in your area.
We’re here to answer your questions.
Our customer service representatives are available to answer your questions at 1-800-685-8660, Monday through Friday from 7 a.m. to 7 p.m. For emergencies: we’re available at this number 24/7.
You can also access MyWater anytime to view and pay your bill, track water use, and sign up for paperless billing and more. Visit amwater.com/mywater to register. It’s that easy. Be sure to have your account number handy.
We offer interpreter services in many languages.
If English isn’t your preferred language, and you have a question about your bill or any communication you receive from us, contact our customer service center.
It’s a privilege to serve you.
You’re in good hands. West Virginia American Water is the largest regulated water service provider in the state, serving approximately 583,000 people in over 430 communities. Our focus is to provide you with safe, clean and reliable water and wastewater service – and we have the people and technologies in place to get the job done right. Plus, we have access to national resources. Our parent company, American Water, is the largest publicly traded water and wastewater utility in the U.S., with extensive experience and a strong reputation for leadership, innovation and expertise in water and wastewater services.
We also invite you to follow us on social media @wvamwater on Facebook, X and Instagram. Thank you for taking the time to learn more about us and for allowing us to serve you. It really is a privilege.