Page-Kincaid Public Service District

West Virginia American Water is pleased to be in the process of acquiring the Page-Kincaid Public Service District water system in Fayette County, West Virginia. Below is information on anticipated work and next steps for customers of this water system. We look forward to keeping lives flowing for this community! 

Frequently Asked Questions

  • Water System Transition

    • What can Page-Kincaid customers expect with the transition to West Virginia American Water?
      • West Virginia American Water will start the transition process where our system connects with the Page-Kincaid system and will progressively work from that point to the far end of the Page-Kincaid system. Customers will transition to West Virginia American Water as each phase of the process is completed. In the coming weeks, customers can visit westvirginiaamwater.com to view a map of the transition phases and learn more about the project. Customers will continue to be billed by Page-Kincaid Public Service District until all phases are completed. (See below for additional information on billing and rates.) West Virginia American Water began work in the Page-Kincaid area on Tuesday, Sept. 22. To date, we have reduced system leakage by approximately 40%. While West Virginia American Water is unable to estimate the completion of the transition, we are working as quickly and safely as possible to transition all Page-Kincaid customers to the West Virginia American Water system.

     

    • What can Page-Kincaid residents expect as water service is transitioned to West Virginia American Water?
      • Page-Kincaid residents may experience intermittent, brief water service outages as new water mains and service lines are installed. These outages will be kept as minimal as possible, and we make every attempt to provide advanced notice of these outages when they can be anticipated. However, some water service outages may be unpredictable, requiring little time for advanced notification. We apologize for any inconvenience and appreciate your patience. In addition to brief water service outages, customers may also experience low water pressure or air in water lines as hydrants are flushed to disinfect and pressurize the water system. Customers will be notified of the need to boil water if necessary.

     

    • Will West Virginia American Water be acquiring the Page-Kincaid sewer system?
      • West Virginia American Water is exploring various options for assisting with the Page-Kincaid sewer system. Residents of the area will be notified when and if an acquisition or public-private partnership occurs.

     

    Infrastructure Upgrades

    • What type of infrastructure work can Page-Kincaid customers expect on or near their property (i.e. water line replacements, meter change outs, etc.)?
      • West Virginia American Water will be conducting a variety of infrastructure projects including main and service line replacements, customer meter changeouts, water storage tank flushing and cleaning, hydrant replacement and flushing, pressure reducing valve station retirement and replacements and much more. Customers may see various work being conducted in their area throughout the duration of the service transition. Customers will be notified by local contractors when work begins in their area that may impact service or traffic patterns. Following infrastructure work, customers can expect West Virginia American Water contractors to complete restoration of the area including paving and landscaping where necessary. Please be aware that weather conditions impact restoration and may require additional time.

     

    • How does West Virginia American Water notify customers of infrastructure work occurring in their area?
      • Page-Kincaid residents can expect to receive notification from a West Virginia American Water contractor when work is scheduled to begin in their area. Our contractors make every effort to notify customers individually when work in their area may impact water service, traffic patterns, etc. If you believe work has started in your area and you did not receive notification, please contact our dedicated customer service representative (contact information below).

    Rates & Billing

    • What is the anticipated rate change for Page-Kincaid water customers?
      • Upon Public Service Commission approval, Page-Kincaid customers will be charged West Virginia American Water rates. An average residential customer using 3,132 gallons per month can expect to be billed $54.20 for water service charges. Additionally, as water meters are replaced in the service transition, customers may notice variances in their water usages reflected on their water bill. Older meters may have been inaccurate due to stopped or slowing meters creating inaccurate water service charges. Some customers may be eligible for assistance programs, and we invite you to learn more at westvirginiaamwater.com under the Customer Service & Billing tab. At less than two cents per gallon, water is an exceptional value for West Virginia American Water customers. Customer also receive 24/7 emergency support from our customer service center, added service reliability and water quality assurance and enhanced community engagement.

     

    • When will customers receive a final bill from Page-Kincaid Public Service District, and when can they expect to become billed customers of West Virginia American Water?
      • Page-Kincaid customers can expect to receive a final bill from Page-Kincaid Public Service District once all transition work is completed. Customers will be notified when they receive a final bill from Page-Kincaid Public Service District, and the following month they will receive their first bill as customers of West Virginia American Water. Throughout the transition process, customers should continue to contact Page-Kincaid Public Service District with any water service concerns.

    Water Quality

    • What type of work will West Virginia American Water be conducting to improve Page-Kincaid’s water quality?
      • Once the water system transition is complete, Page-Kincaid residents will receive water from West Virginia American Water’s New River Water Treatment Plant in Beckwith. This award-winning water treatment plant holds an exceptional record for maintaining and surpassing state and federal water quality guidelines. For more information on our New River plant, we invite you to read the water quality report at westvirginiaamwater.com under Water Quality. Additionally, West Virginia American Water will be replacing aging infrastructure and water meters, which ultimately enhance water service reliability and quality. As customers are fully transitioned to West Virginia American Water service, they will receive notification that their service is now being supplied from the New River Water Treatment Plant.

     

    • How will Page-Kincaid customers receive water quality reports once they become West Virginia American Water customers?
      • Page-Kincaid residents can view the New River Water Treatment Plant water quality report by visiting westvirginiaamwater.com and clicking on Water Quality Reports.

     

    • Will West Virginia American Water be providing any emergency aid during the transition period (i.e. permanent water buffalo)?
      • West Virginia American Water will provide water buffaloes only when requested by Page-Kincaid Public Service District as the result of a water emergency that would require such assistance.

    Customer Service

    • How will Page-Kincaid customers be notified of alerts once they become West Virginia American Water customers?
      • Once Page-Kincaid residents become customers of West Virginia American Water, they will have the opportunity to opt-in for alert notifications from the company. These notifications can come by email, phone call or text message and include information about boil water advisories, water service outages and area hydrant flushing among other notifications. Once Page-Kincaid residents become West Virginia American Water customers, you can learn more about alert notifications at myaccount.amwater.com.

     

    • Is there a direct contact at West Virginia American Water for Page-Kincaid customers that have questions about the water service transition process?
      • Page-Kincaid residents can contact Carol Dial, operations support representative for West Virginia American Water, if there are any questions or concerns about the water system transition. Carol can be reached at dial@amwater.com or 304-340-2032. Please note that if you are experiencing water service issues or have a concern with water quality, you will need to contact Page-Kincaid Public Service District until the transition if fully complete.

Water System Transition Sequence Map

West Virginia American Water will work in a series of phases to bring Page-Kincaid Public Service District customers onto our water system. Below is a sequence map of the anticipated transition phases. 

PKPSD Sequence Map