JEFFERSON UTILTIES ACQUISITION

Water and Wastewater System Transition

What can customers expect with a transition to ownership by West Virginia American Water?

Jefferson Utilities, Inc., Valley Water and Sewer Services, Shenandoah Junction Public Sewer and East Jefferson Sewer Services (referred to collectively as “Jefferson Utilities”) and West Virginia American Water reached an agreement to transition ownership in early 2022. An asset purchase agreement will be filed with the Public Service Commission of West Virginia (PSC) to review and approve the sale of Jefferson Utilities’ assets to West Virginia American Water. While the timeline for approval of the asset purchase agreement is at the discretion of the PSC, an estimated closing date could be anticipated for late 2022 or early 2023.

How will water and wastewater services change once ownership of the Jefferson Utilities systems are transitioned to West Virginia American Water?

Jefferson Utilities customers will see no change in their water and wastewater service with this transition, and the local office location will remain the same for the foreseeable future. West Virginia American Water plans to acquire Jefferson Utilities’ treatment plants and assets and offer employment to Jefferson Utilities employees. Customers will continue to receive the same high-quality service from the same drinking water sources, and West Virginia American Water will bring its commitment to providing services that meet state and federal regulatory requirements.

Rates and Billing

What is the anticipated rate change for Jefferson Utilities water and wastewater customers?

Upon Public Service Commission approval, Jefferson Utilities customers will be charged West Virginia American Water rates. An average residential customer using 3,000 gallons of water per month can expect to be billed $60.63 for water service charges. The average residential customer using 3,000 gallons in wastewater service can expect to be billed $62.63. Some customers may be eligible for assistance programs, and we invite you to learn more at westvirginiaamwater.com under the Customer Service & Billing tab. At approximately two cents per gallon, water is an exceptional value for West Virginia American Water customers. Customers also receive 24/7 emergency support from our customer service center, added service reliability and water quality assurance and enhanced community engagement.

When will customers receive a final bill from Jefferson Utilities and when can they expect to become billed customers of West Virginia American Water?

Jefferson Utilities customers can expect to receive a final bill for service provided by Jefferson Utilities through the closing date of the acquisition. Customers will be notified when they receive a final bill from Jefferson Utilities, and the following month they will receive their first bill as customers of West Virginia American Water.

Customer Service Needs

Throughout the transition process, customers should continue to remit payment to and contact Jefferson Utilities with any water or wastewater service concerns.